Cassen Park

Elevator was dirty and the ice maker didn’t work and the room was very noisy it sounded like I was sleeping on the street. A/c wasn’t cold and cycled off and on a lot

We stayed in Building 5100, Room A, and had a mixed experience. Pros: The room was spacious and comfortable with a full kitchen, dining table, separate living area, bedroom, and a bathroom with a hot tub. The location was excellent, close to the Disney parks, with plenty of parking and low noise levels. The pool near our building was clean with great hours. The main resort pool with the lazy river and slides was fun, and Javier the security guard was attentive, polite, and friendly. The Mexican restaurant on site had good food, drinks, and service. Check in and check out were easy. Cons: Cleanliness and service were disappointing. Upon arrival, we found a clipped fingernail in our bed. We called room service at 4:00 pm, but no one arrived until nearly 10:00 pm after multiple calls. We also requested room cleaning for the next day, which was approved, but the room was never cleaned. Water pressure in the bathroom was very poor. Paying extra to access the main resort pool felt unreasonable, especially since it closed for cleaning for almost an hour and a half, leaving limited time before closing. Bar drinks were good, but lines were long due to only two bartenders, and the second floor bar never opened, forcing guests downstairs. Overall, the room and location were strong, but service issues and extra fees negatively impacted our stay.

The room had not been serviced for two weeks, and the parking facilities were unsatisfactory; otherwise, the stay was acceptable.