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"Do not stay here. I made a reservation for 2 queen beds, they only had one queen. Luckily they found a room with two beds after I was calling their corporate. It smells like a combo of cigarettes and weed. The bed is not a platform bed and is missing the box spring. There is no iron, no room coffee maker and the coffee maker down stairs only has decaffeinated. There is no housekeeping. If you want clean towels, you have to take the towels down to the front desk and exchange them but keep in mind that the front desk opens at nine otherwise there’s nobody there. When I checked out, I had to just leave the key up by their pulldown steel barrier where the front desk is. "

"Great location"

"Our check in at the Red Roof Inn PLUS & Suites Knoxville West was a breeze. The ladies at the front desk were very friendy and efficient. The main reception area of the lobby has been remodeled and is aesthetically pleasing. Our room however was around the side of the hotel towards the back. The hallways and rooms beyond the reception area are fairly outdated. They were clean and we had mostly everything we needed. There was a strong smell of marijuana coming from neighboring rooms however. We were in town for a concert and for the price point and location we were okay with the condition of the hotel for one night, however I would not choose to stay here an extended amount of time. We came down for brekafast around 10:30 which smelled great however it was already all put up and we were disappointed. Overall, it is a good bare bones hotel with a good location for an overnight quick stay as long as you aren't high maintenance or bougie. "

"The hotel needs serious renovations. The hallways and carpet were dingy from ceiling to floor. The room was clean but the ironing board and iron were extremely old. The one positive was the staff was excellent."

"This was the third time staying at Crowne Plaza and like the other two it was enjoyable. Breakfast was great, the staff was alway available for any assistance needed and the bar tender made a nice strong drink to finish the day."

"Did not use "

"The hotel is clean and in a great location downtown."

"It was just ok"

"Was in town for a concert, so hotel options were very limited. Ended up trying this place out and was pleasantly surprised. The room was very clean, and the staff was great with an easy check-in and check-out process, even with a late-night check-in. Would highly recommend if you need a "budget" option to stay a night. Only downside would be that the walls are a bit thin, so it can be loud in the mornings with guests leaving"