Spent night on 2nd of January after booking through hotels.com. Paid online with girlfriends credit card. Upon checking in , I was told I needed to provide a credit card for “incidentals” and got an alert via text that $164 charge was pending on my credit card. When I went on my app, I discovered I was charged 3x for the identical amount. I went downstairs and spoke with the front desk employee. That explained that “it sometimes happens” but should fall off within a day or 2. I requested she leave a message for the manager as I was going to be extremely displeased if it didn’t. The following morning during checkout I requested to speak with manager. She assured me that it should disappear within 3 or 4 days (yet it showed up within 60 seconds as being held on my phone app). Just went on my app and it’s Still showing pending 13 days later??? Don’t care whether the stay was great or poor, just shocked that my $ is still pending after being assured it would be handled!!!!
john
2024 年 1 月に 1 泊滞在
6/10 (普通)
Jonathan
家族旅行
2023 年 11 月 19 日
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度
Losing interest
I am finding the cleanliness is getting worse year by year. I have gone to this hotel for years but will try something else next time
Jonathan
2023 年 11 月に 3 泊滞在
10/10 (非常に良い)
Robert
出張
2023 年 11 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Five star hotel
From the front desk to the room service staff cleanliness of the room, the complimentary breakfast it was a very enjoyable stay. I would recommend the Holiday Inn express in Rome Georgia to anybody heading that way.
Robert
2023 年 11 月に 2 泊滞在
10/10 (非常に良い)
Barbara
家族旅行
2023 年 9 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
it was clean, unexpected suite was sweet!
Barbara
2023 年 9 月に 1 泊滞在
10/10 (非常に良い)
Judson
カップルで旅行
2023 年 9 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was perfect for the imagine festival. It was super clean…spotless!!! And i would def recommend this hotel to anyone. Staff was great!! The only downside was when it was extremely busy, it was hard finding parking on 1 of the 3 nights we stayed there. But even with that, it was WELL WORTH IT!! The beds were comfortable!!! If you can, upgrade to the suite!!! Till next Time!!! 5 stars all the way
Judson
2023 年 9 月に 3 泊滞在
6/10 (普通)
Jonathan
2023 年 9 月 5 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Wish I knew
Housekeeping only does room after your stay is over. The front desk didn’t mention it and when asked she told me they do the room every third day which was not true as well