Find hotels near Carnival of Illusion, Phoenix from ￥13,115

"Hello, I’m writing to share concerns about my recent stay, as the experience did not meet the standard I expect from a Hilton property. First, the condition of the room was unacceptable. There were visible cleanliness issues throughout—marks on the wall, what appeared to be residue in the bathroom, paw prints on the back of the bathroom door, a ring around the bathtub, and stains in the bedroom area. Overall, the room did not appear to have been properly cleaned prior to our arrival. I attempted to request a room change, but I was told the property was fully booked and no alternatives were available. While I understand occupancy challenges, the condition of the room warranted a better resolution. In terms of service, the only positive interactions we had were with two gentlemen who drive the golf carts around the property—one older gentleman and another African-American gentleman. Both were kind, helpful, and professional. Unfortunately, the rest of our interactions with staff did not reflect that same level of service. Additionally, we had paid for breakfast, but at check-in there was no communication or guidance on where or how to access it. The following morning, when I asked about breakfast, I was initially told it was not included. After reviewing my account, I was then told we needed to go to the bar to order. This lack of clear communication was frustrating and avoidable. I took pictures if you would like to see"

"The room was spacious, beds were comfy, and the breakfast was your usual hotel breakfast with a waffle maker!"

"greta location"

"I enjoyed the stay. Staff was helpful and room was clean. Parking was easy and many places to eat around the hotel."

"Wow! Perfect getaway to celebrate a milestone anniversary. From the moment we arrived we were impressed. Friendly staff. Spacious room with comfortable furniture. Bathroom was well appointed. We enjoyed sitting on our patio listening to birds while drinking our morning coffee. Dinner at Lons was spectacular--both food and setting. Live music was perfect. Pool area was cozy and uncrowded, with attentive beverage service. We loved everything about the property and surrounding area. Will be back!"

"Great location, great staff, great breakfast"

"Great stay, we’ll be back."

"Staff was great! Clean rooms and pool."

"No Air conditioning wasn't working "