Carlsbad State Beach

A nice property with great amenities and generous summer specials, but the rooms need attention. The furniture was dated, I found way too many spiders in my room, and my package status wasn’t honored at check‑in, which also took a while to get settled in a room to begin with. Lovely grounds, but the guest experience needs tightening to match the luxury branding.

Upon check-in, they downgraded my room, but did not tell me! They are allowed to switch room spec under Expedia T&C, but did not make me aware of this until I'd been in 2 very poorly-maintained inadequate rooms. Only then did they confess that they had a room of the spec that I'd booked available. Why didn't they give me that to start with? Why weren't they upfront? Why were the first 2 rooms so shabby?

The room was exceptionally clean and breakfast was delicious.