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"Good resort, but not quite the VIP experience advertised We stayed at Paradisus Grand Cana in a swim-up room, which was definitely the highlight. The pool was beautiful, the beach was clean with very little seaweed, however i did notice how crowded the beach loungers are. Food was also slightly better than the average all-inclusive. That said, service was inconsistent. We arrived around 4 PM and our room still wasn’t ready. We also didn’t receive the welcome drink or cold towel that was listed during booking on Expedia. Our complimentary bottle of sparkling wine took multiple follow-ups and was only delivered the day before we left. Housekeeping was slow and sometimes left notes saying they couldn’t service the room even when it was accessible. Food and drinks were good but never consistent—same orders often came out differently each time. Specialty restaurant reservations were inconvenient since they must be done in person with long morning lines, so with kids we skipped them. One thing to note, loud music plays every night until around 11 PM, and even from Building 2 we could clearly hear the bass in our room. Checkout was fast and easy, and they did approve late checkout after we explained the earlier issues. Overall, it’s a nice resort with great facilities, but don’t expect a true VIP experience or highly attentive service."

"Great staff"

"Atlantis never disappoints. From point of entry to departure - top notch all the way. A fantastic place to celebrate my birthday. Loved every minute!"

"Loved our stay enjoyed everything the resort had to offer. We were there 6 days 5 nights for our 30th wedding anniversary."

"We were so happy with this resort. The staff was so friendly, if we asked a question they walked us directly to what we were looking for, and were so playful with the kids. Our room was beautiful, newly remodeled. Had not a single issue getting into an à la cart that we wanted without any wait, and the kids were obsessed with the water park"

"Poolside chairs and amenities were very nice, very nice view. Great location. It's the small things that didn't make it a 4 or 5 star. Staff was mediocre - front desk check in not so friendly, The wifi was terrible in room, our A/C setting didn't work and they made it our responsibility to followup with maintenance, cleaning staff didn't fill up toiletries, and even when proctively asked for later check out, said had to check the day of and then said our room was given out."

"The private island was our favorite part. We also loved eating at Aquarius and swimming in the pool."

"If you are looking for a Caribbean resort with a great pool and well kept grounds, this is the place for you. Room was nice and clean. Beach was okay - man made feel with rough sand and shallow water. Food was pretty much terrible every restaurant we tried. Probably wouldn't stay here again."

"It was great experience for my first ever solo trip!"