Find hotels near Capitol Shopping Centre, Cardiff from ￥8,363

"Check in easy enough, greeted by a hoover blocking our door with all cleaning products just dumped outside, had to move all to access room, thankfully no one was in there. Noise of lift can be heard in room all night, windows were mouldy and had so much condensation that there was a puddle on the ledge below. Brought these issues to the hotel after leaving and no response to any emails or phone calls"

"👌"

"Sadly this hotel is not value for money. They advertised a breakfast option but it was shut, pictures of tea and coffee in the rooms but none was in there. The hotel is a literally a building site. Builders coming in and out. Felt like I was intruding on their work. Kept being awaken by heavy doors slamming every hour by people and staff coming in and out. There was a brown mark on the bath and paint dust on the floor. The outside didn’t seem very welcoming by the sight of rubbish and dirty tissues on the floor. To be honest I left a day early because I couldn’t be there anymore. Constant problems with the door to the room not working, had to get the keycard fixed at least 5 times. Will I get any of my money back? The only thing that was good was the receptionist she was so polite and helpful to me and my girlfriend. Any problems she would always help. So until this place shuts down and gets things sorted I won’t be coming back here. It’s needs to be shut so all the problems can get fixed and addressed then people will start coming back and start trusting this hotel. "

"the rooms were warm, spotlessly clean, tea coffee etc supplied bathrooms bedding and linen spotless . breakfast was delicious and plenty of choice "

"Lovely room, quite small. Staff were extremely helpful and welcoming. "

"Room was clean, comfy bed and the staff were great. The bathroom door didn’t close properly and the hot breakfast was a bit limited in vegetarian options but overall had a great stay and was very happy "

"We had a lovely time. Great location and really comfortable bed. "

"Yes breakfast was good . Plenty of choices and if anything was running low it was replenished immediately "

"I was happily surprised by the hotel. Wasn’t expecting much. Staff at checking were helpful, could have been more clear about charges (breakfast and parking). We were a big group and had a great time. Lit from the restaurant and bar was very nice and helpful!! Breakfast was good"