we loved the location, on the mail road, easy access by a car. staff were very helpful and friendly. my friend got sick and I asked for some fruits at night, the kitchen had nothing to offer me but one staff took me to the shop nearby and I managed to get what I needed. The room was in a good size, but it would have been better if there were chairs/sofas. The room was with double window but it was very hard for us to open it as it needs unique technique to open. so we ended up not opening it. the view from the room was not great and during the dinner time, big noise from the kitchen annoyed us a lot.
Aya
2017 年 5 月に 1 泊滞在
10/10 (非常に良い)
Elizabeth、bradford
2024 年 4 月 24 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved the deep tub. The private pool on private deck would have been over-the-top if it was a hot tub. But room was clean and the bedding was luxurious, notwithstanding, a Nespresso coffee maker in the room. But, better than in room coffee was the included breakfast of superior quality and selection. And I found just down the street a shopping center that met all my needs. I highly recommend.
Elizabeth
2024 年 4 月に 2 泊滞在
8/10 (良い)
Derek
2024 年 4 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Derek
2024 年 4 月に 1 泊滞在
8/10 (良い)
Derek
カップルで旅行
2024 年 4 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property and rooms are beautiful. The only small point is customers need to be aware the restaurant only serves breakfast only.
Derek
2024 年 4 月に 2 泊滞在
4/10 (不満)
martin
2024 年 2 月 14 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Very disappointing. Not as advertised
This was definitely not 5 star as advertised or even 4 or 3 star! Please be warned. It is a cheap city centre hotel . Clean but unbelievably cramped room.
No one at reception when we arrived. The manager came out saying he was on a phone call and just gave us the key.
A dog was asleep in the corridor .
Photos of the room below show toilet and shower inside the bedroom with no privacy screen .
They advertise a spa which is literally a bed behind a sliding door behind reception . We asked if there was a bigger room but told by the assistant that none available .She smiled when we told her it was cramped ; hardly any light and a toilet and shower in full view of the bed! We also noticed signs all over saying Maintenance work being undertaken and a strong smell of paint or chemical of some sort in the air.
We were so disappointed we actually chose to leave and forfeit the expense. Unless you want a cheap budget hotel , do not book this place .
We trusted the star system given by hotels.com and this just was not correct. Very disappointing. How can this rate as 9.4?
martin
2024 年 2 月に 2 泊滞在
10/10 (非常に良い)
Marissa、Carson
カップルで旅行
2024 年 2 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was clean, big and had everything we needed. The staff were helpful and friendly. Location is conveniently close to the V&A waterfront but not walkable. Breakfast was delicious with good selections.
Marissa
2024 年 2 月に 2 泊滞在
2/10 (非常に不満)
Thomas
2024 年 1 月 31 日
気になった点 : 施設のコンディションと設備、客室の快適度
Looks like a 2 star hotell. Something is really wrong her.
Thomas
2024 年 1 月に 4 泊滞在
4/10 (不満)
宿泊されたお客様
2024 年 1 月 30 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Make sure you book the most expensive room!!
We were very excited for our stay in this “5 star hotel” and to have the luxurious experience that you do get at a 5 star hotel. But that bubble was quickly burst when we arrived, this is not even close to being a 5 star, maybe 10 years back, I think that is when last maintenance was done on the Hotel. The only okay part was the reception staff, came to the counter a couple of times to find the person sleeping on the couch because of very long shifts. The breakfast staff is not trained and don’t understand english so to get the right food on your plate was a challenge, the breakfast was decent to give a compliment. Make sure not to book a standard room as it will feel like you are sleeping in the broom closet.