The property is beautiful, spacious & fit the needs for our 2 families. Not impressed with the cleanliness, and I’m not hard to please. Green gunk buildup on all the shower heads, urine residue around the toilets & the tile floors were filthy when wiped with a damp cloth. None of that was a deal breaker, but the cockroaches most definitely were! What made a bad situation even worse was the property management’s blasé response to the matter. We encountered the first cockroach in the kitchen the day of our arrival. During check-in the following morning, we informed Ann of the issue & her response was that they are “palmetto bugs” and this is to be expected in Florida-really tried to downplay it. She told us she would notify the maintenance manager to possibly have pest control come & spray “if we want.” Pest control could not come out for 2 days & gave a window of 12p-2p when we would have to be there in order to have the inside sprayed. I asked if a rep from the property management office could allow them access, as we are on vacation & this is not our house. I was told they could not wait for their arrival since they are only there for 3-5 minutes. Pest control offered to spray the outside perimeter & suggested we get roach spray & traps, which we purchased. Everything revolved around this issue! We didn’t eat inside the home, only outdoors on the patio. We refrained from storing any food in the cupboards & kept it all in bags on the kitchen island. We did not run the dishwasher or use any of the dishes. We resorted to buying all disposable dinnerware. We relocated the trash from an open trash can kept in a cupboard to a bag we kept tied up. 4 days into our stay, we returned from a dinner out & found 5 cockroaches in the kitchen. We managed to kill 3 of them, but 2 got away. We checked the 2 traps which revealed another 3 cockroaches. More were found in the garage. I texted Ann to let her know that there was a significant cockroach problem at the home, we were now quite uncomfortable with the situation, and would likely be checking out early. Ann replied that she would call the on call office staff “as this is out of my area of responsibility.” I was later contacted by Marcella who also said this was “out of her wheelhouse” and she would have to discuss the problem with her manager in the morning. Needless to say, nobody slept that night. We were still encountering & killing more cockroaches past 2am. We vacated the next day. Not acceptable!
