2/10 (非常に不満)
Vivian
グループ旅行
2024 年 10 月 3 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I was deeply disappointed by my stay at this property. When I asked simple questions, the host became irritated. For example, when I asked about adjusting the water temperature in the shower, I was met with an unnecessarily rude response from the host. She mentioned “you are asking for too much go to the Carlton if you need room service. This is 9pm at night and I am with kids”. I didn’t ask her to come to the house to fix it. I simply asked how I could change it. As a guest, I expect clear, polite communication, not the hostility I experienced.
As a host, it’s essential to provide clear guidance on how to use amenities.
Moreover, there was no mention in the listing about the five flights of long stairs required to reach the property, with no elevator available. This is crucial information that should be disclosed upfront. Especially for potential handicap guests. Not even a simple apology was offered for this oversight.
I can confidently say this is not the standard I expect from a rental, and I am extremely disappointed by the lack of transparency and poor treatment.
Vivian
2024 年 9 月に 2 泊滞在