6/10 (普通)
Aman、Auckland
2018 年 3 月 14 日
良かった点 : 施設のコンディションと設備
Nice hotel but needs work on the processes
Hotel is situated 500 meters away from in one of the most famous beaches in Goa Candolim. Hotel's look and feel is quite posh with modern building structure and facilities. There's not enough parking at the hotel. You can only park maximum of 2 cars whereas hotel offers 20 rooms. Staff is polite however seems bit helpless at times due to their tedious processes. First snapshot was when we checked in and one of their staff came into our room to do stocktake on mini bar and got us to sign on the piece of paper. This was first time ever for me. Everyday during breakfast when we ordered bottled water which wasn't included in the package, we had to wait 10 minutes for them to prepare the docket so that we can sign so it could be charged to our room. Seems like they didn't have a spare key to our room. Second day when we were leaving we asked them if our rooms could be cleaned. They asked for our room keys so that they could gain access. During the checkout process it took them ages to prepare the invoice. They made a mess while charging us and added items to the bill that we didn't consume. They sent one of their staff up to the room to check everything. They also charged us for the complimentary water that we put in the fridge to cool it down. By this time we were getting quite late to be on our way to the airport so i asked them if rush it but they wouldn't budge. So I pretty much gave away extra money and asked them to keep the change. By this time I was quite frustrated.
Aman
2018 年 3 月に 3 泊滞在