Dear Brian,We look forward to your next visit. We are delighted to hear how you felt during your stay, it was a real pleasure to give you a truly luxurious experience.Thank you very much for sharing your feedback with other guests.Yours faithfully,Hotel Riu Palace KukulkanOnline Reputation Manager

Apreciado igor,Nos ha sido muy grato leer sus amables observaciones y saber, que ha valorado de forma tan positiva distintos aspectos del hotel que han contribuido a que su experiencia, haya sido realmente muy buena.Deseamos, que pronto, vuelva a visitarnos y poder ofrecerle una nueva e inolvidable experiencia entre nosotros.¡Le esperamos!Cordialmente, Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Delmy,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize for any discomfort. The management will be notified.Sincerely,Hotel Riu Palace KukulkánOnline Reputation Manager

Dear Pativeth,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Alejandro,We definitely have the best guests. Thank you very much for your kind feedback, also on behalf of our lovely staff. It is very pleasing to read that you enjoyed your holiday. We hope to see you again, Alejandro! Kindest Greetings, Hotel Riu Palace KukulkánOnline Reputation Manager

Dear AL,Many thanks for choosing Riu and for sharing your experience with us.While we are pleased to find you enjoyed our staff members friendly service, we are saddened to hear that your recent stay did not match your expectations in all aspects, as we are always maintaining a strong commitment to dedicated service. Your experience is not reflective of the quality service we wish to provide, and we will forward your comments to the responsible team to look into your concerns. We sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.We remain sincerely,Hotel Riu Palace KukulkanOnline Reputation Manager