Find all hotels by Highgate Independent in Canada - New England from ￥33,537

"Rodents in lobby pointed it out to front desk dident seem to care much"

"Vintage looking rooms. It’s been a while since I had to handle an actual key to open a room :) AC was old and kinda working. We actually had a VCR in a room. Garden view was more of an interior shaft view - very little actual sunlight. Location is very central and rooms were clean, with recently renovated bathrooms. Hotel bar and cafes were open till late. Front desk offers a parking discount at a nearby garage, which was nice."

"The hotel was spectacular and had no complains!! Clean room and friendly staffs!! I will def book another stay at the hotel!!! "

"The room was nice, clean and spacious. There were no explanations about how the phone or TV screen worked, and it was needed. The phone did not work right and was not fixed despite my reporting it. There was no paper provided to make any notes or anything else. There was a master electric switch but no explanation so I had to ask in order to get things to work which I thought did not work. They seemed surprised at my need to inquire about all these things. The restaurant was nice. The car charge in the garage would have been nice if they didn't charge four times the usual fee for charges, which was a disgusting thing to do."

"La réception nous a remis un mauvais numéro de chambre pour laquelle, comme de raison, la clé ne fonctionnait pas. Ma fille, qui porte le même nom de famille et qui occupait une chambre adjacente a offert de passer à la réception chercher la bonne clé pour moi. Le personnel a carrément refusé de lui remettre citant les règlements de l’hôtel ce qui est compréhensible sauf que ça ne s’est pas fait de façon courtoise malgré que c’était l’erreur de la réception de nous avoir assigné la mauvaise chambre. Pressés de respecter une réservation dans un restaurant du voisinage et à cause des travaux routiers dans le voisinage nous avons finalement passé à la réception en fin de soirée. La chambre était très bien et le déjeuner au restaurant le lendemain aussi mais, pour notre prochain séjour à Québec, ce sera ailleurs!"

"It was an interesting stay, as we check in late at night there was chaos! A group of girls with their teachers and chaperones were leaving claiming that rooms they got were infested with bed bugs"

"It was very easy to check in - we parked underground and they gave us a ticket that allowed us in and out privileges- we didnt need it tho cause everything was within walking distance- we thought it would be noisy facing the pool but with the patio door closed its very quiet. We had dinner at the hotel restaurant Beffroi and it was amazing! The staff was very friendly and very helpful. Totally recommend we will definitely be back."

"Lovely old hotel with lots of character. Location was excellent. Our room initially was on 5th floor at the front but we were moved to the 12th floor at the back the 3rd night as the noise on the streets from rubbish carts and road resurfacing was really bad. The windows were not sufficient to reduce the sound. Staff extremely helpful and obliging . Checking in was fast and speedy . Didn't try breakfast in hotel as was pricey...plenty of places to eat locally. We did have a drink in the bar a couple of nights. Nice variety. The Boston cream pie was first class😋 "

"The hotel is a bit dated. Our room location was great, as it was right next door to the outdoor spa. It was ok for the price we paid."