The owners attitude was appalling.Lack of communication before arrival. room very basic and dirty had ants and cockroaches Tv didnt work .Swimming pool was ok.although none of the fountains worked.The only thing that we really liked was the staff at the restaurant which wasnt run by the hotel its self The boys were lovely and friendly and great food.The owner seemed disinterested and was grumpy.
Jodie
2024 年 1 月に 4 泊滞在
10/10 (非常に良い)
carl
2024 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
carl
2023 年 12 月に 10 泊滞在
10/10 (非常に良い)
brendan
カップルで旅行
2023 年 11 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Frindly family run hotel perfect location for the beach. Rooms were comfortable and clean.
Onsite restaurant run by a Debar lovely guy and very accomodating.
Patenom is not as busy as its neighbouring resort Palolem beach, which is only a 5 minute taxi ride away with its many restaurants if you fancy something different of an evening .
All in all a very enjoyable stay and would recommend this hotel
brendan
2023 年 11 月に 7 泊滞在
8/10 (良い)
Timothy
2023 年 11 月 2 日
Timothy
2023 年 11 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
家族旅行
2023 年 2 月 28 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dreadful management attitude, dirty pool and rooms
Our stay was ruined by the rude and agressive management. The pool was dirty (opaque) and unusable. The room was misdiscribed as deluxe when the rooms are only standard rooms. Edmond (manager?) admitted the descrition was wrong its the room pictures that are correct. We asked to pay for a room upgrade on which they became agressive and implemented rules that were not stated in the t&cs. They also tried to charge us the full rate for the room for a night not the difference between the price of the rooms. The management have no respect for their guest and are devoid of any customer service skills, they are quite happy to argue agressively with guests and infront of other customers in their resturant. It could be a nice place if they, respected their guest and improved customer service, improved their skills on pool and room cleanliness and told the truth in their advertisement. The hotel does not have a private beach and the name "Sea View" is misnomer.
宿泊されたお客様
2023 年 2 月に 2 泊滞在
10/10 (非常に良い)
Tarush
2022 年 12 月 18 日
良かった点 : 清潔度、スタッフとサービス
Tarush
2/10 (非常に不満)
JohnJohnstone、Didcot, Oxfordshire
家族旅行
2020 年 2 月 22 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The manager was vile, rude and arrogant. We looked at the pictures on the web and purchased an “Executive Suit”. When we were shown to our room it was at the back of the hotel overlooking a wasteland/tip. We went back to reception and asked for another rom ay front of hotel. The manager said “you have got the room you paid for if you don’t like it go back to ebookers. If you want better room you pay me more”
I explained that the room we had paid for was the most expensive, he just said again “ you pay more or go somewhere else”
The toilet did not work for 5 days and my wife was unable to open the room door for 6 days as it had dropped on the hinges. Our room was not cleaned for 4 days.
JohnJohnstone
2020 年 1 月に 23 泊滞在
8/10 (良い)
Victor
2019 年 2 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Victor
2019 年 2 月に 11 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2019 年 1 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely Hotel the staff are very helpful , great value for money , restaurant also good for evening meals ,