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"We were staying at the hotel due to a family medical emergency. The hotel staff were very understanding and flexible, making this difficult time a bit easier. "

"Room was perfect, staff friendly, and helpful. Had an small extra charge mistake but that was swiftly refunded without any fuss to be had. Very happy with my stay, hope to be back."

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"Room and hotel was mostly spotless (the paint above my shower was peeling). Don't miss the "computer circuit" map of the T (subway) at the right of the check-in desk. Love the microwave, the free tea, coffee, and hot chocolate. There's also ice and a vending machine on the second floor. An iron, ironing board and hair dryer are included in the room. My one minor complaint is that the heated air in the hotel is really dry (in fact one of the large doors behind the check-in desk is cracked). My sinuses were burning until I added moisture by washing some items and allowing them to dry."

"Very convenient location near restaurants, stores and subway. Room was small but we don’t spend a lot of time in the room. Room was very clean and staff was very friendly and helpful. "

"Great location, clean rooms, beautiful view on the 12th floor "

"Thank you for the room upgrade. I really appreciated it."

"Staff was wonderful. Very cozy lobby."

"Very friendly staff. Very clean facility. Room was very comfortable. My wife said it was her best hotel bed experience ever. "