4/10 (不満)
Xuhua
2026 年 1 月 20 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
While the core service was adequate, the hotel's online listing contained misleading elements that significantly impacted the experience.
The Good -The staff was welcoming, polite, and helpful on arrival. The room was clean and tidy.
The Bad & Misleading:My major issues stem not from the staff, but from the inaccurate presentation on the listing. The 9.6 rating is baffling based on the discrepancies.
1. GROSSLY MISLEADING IMAGES:
This is the biggest issue. The photo gallery is a serious misrepresentation. Many images labeled "Property Grounds" and "Exterior" are NOT of this property. Only the interior room photos seem accurate.
2. UNUSUAL & UNDISCLOSED TIMINGS:
Check-out is at 10:30am. Check-in is at 4:00PM. Crucially, these times were not stated on the booking domain. I only discovered them upon arrival.
3. "FREE PARKING" IS A MISNOMER:
The listing advertises "free parking," which implies available, complimentary spaces on-site.
The reality: There are 3 paid parking spaces on-site, costing £10 per night. Upon arrival, the staff's solution was to advise parking on the nearby public street to avoid the charge. While helpful, this means the advertised "free parking" is not actually the on-site amenity you expect. It's free only if you can find (and feel comfortable with) unrestricted street parking nearby.
The stay itself was okay due to the friendly staff and a clean room. However, the experience is overshadowed by the feeling of being misled by the property's listing.
Xuhua
2026 年 1 月に 1 泊滞在