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"Likes-location. Calheta is a nice place the hotel is in a prime spot. Facilities very good. Pools and views at the breakfast are excellent Dislikes-we are members in the Savoy Signature group. This hotel does not come up to the standards of the Savoy Palace for example. Why? For us this seems to be a younger persons resort who may except an inferior standard. The foyer and corridors are dark and frankly depressing. For a relaxing resort one would expect light and brightness to lift the soul. Trying to negotiate dark stairs or very dark corridors was not nice. The suite room was not in great shape. There was staining on the sofa that looked like bodily fluids! Only one sink in a five star suite room, really? It no plug so wasted water. Doors and skirting edges looked in poor condition. Kitchenette fridge was effectively the mini-bar. Floor surface was lifting on the joins and badly scratched. The staff. Front desk were great. The restaurant staff less so. They looked poorly motivated and not trained very well. Savoy Palace is a world of difference! Staff here are not very proactive or looking out for things. Maitrede not on it I had to chase staff for cups, cutlery and missing items. Coffee at pool bar and it was cold! Today, various items at the breakfast buffet had run out (eg scrambled egg). The overworked chef apologised as he wasn’t told and it would take “some time” to do more. No soya milk or alternatives to dairy No nuts. Needs a serious shake up!"

"J’ai aimé la proximité de l’hôtel qui était situé à 500 mètre de mon evenement de course pour le Miut Madeira"

"Great staff"

"Large comfortable room. Good bed. Spacious en suite. All staff were universally helpful and friendly. "

"We had a fantastic stay at this hotel. The staff were friendly and welcoming, the room was clean and very comfortable, and the facilities were excellent. Everything exceeded my expectations, and I would definitely stay here again. "

"Great location."

"Amazing! Amazing staff! Great representation of Madeira. I can’t wait to come back! Awesome awesome!"

"Great small hotel right in the centre of Funchal. Comfortable room and nice breakfast. The Guest Relations coordinator, Carolina, is wonderful. She was so helpful, kind and patient. Listened to us and found the right tours and places for us to visit ant to eat. She is a total credit to the hotel. 🙏"

"The location deserves the highest praise, and the room was clean and comfortable. However, the view was disappointing as it overlooked the spa roof rather than the valley. The shower was excellent, although there was no bathtub. Breakfast was very basic, though this may be intentional to avoid overwhelming choice. The spa facilities themselves are great, but opening hours are limited to 10:00 AM–7:00 PM. Since we were out most of the day, we had to rush back in order to use them. In my opinion, hotel guests should receive either free or discounted access to the spa. Dinner was decent but very expensive, with extra charges for side dishes adding up quickly. If you have the chance, I would recommend dining in Funchal or the surrounding areas, where prices are much more reasonable."