Byron Hall

Overall really pleased with our stay. We’ve stayed here a few times and always enjoyed it. Overall staff and hotel are excellent. My only issue this time round is that I paid for our stay through Expedia early October when booking. On checkout last Friday 30th Sea Containers have then charged us full price again. I’ve spoken to 4 separate front desk staff to get this resolved as I’ve now had to pay this again off my credit card and on all 4 occasions no-one has resolved this or called me back when they said they would. I’ll open a charge dispute with them now as this is frankly terrible of the hotel and their desk staff.

Breakfast in the morning was very busy. One morning we were not able to get breakfast before we headed out because the line waiting for seating was so long. Also, another morning they were out of several food items like yogurt, fruit, sour dough bread. It seems like they need more seating available. Other than that our stay was great and the staff was very helpful.