All guestrooms at Hotel House Bran offer thoughtful touches such as premium bedding and pillow menus, as well as amenities like free WiFi and laptop-friendly workspaces.
The hotel was closed, even though I have paid for accommodation
宿泊されたお客様
2021 年 3 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
家族旅行
2020 年 8 月 19 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
NO LONGER IN BUSINESS
THIS HOTEL IS NO LONGER IN BUSINESS AND SHOULDN'T EVEN BE LISTED ON HOTELS.COM. DO NOT BOOK.
After an overnight, cross country train trip with two small children, we arrived at Hotel House Bran to find it deserted with chains on the gates. They would not answer phone calls, so we contacted Hotels.com customer service.
After "investigating" the situation Hotels.com replied that they cannot offer a refund for our stay (that never happened) because of Hotel House Bran's "no refund for cancellation" policy. I didn't cancel. The hotel doesn't exist, therefore they have no "policy" and Hotels.com should bear liability for offering hotels that aren't operational.