Busaras

Basic accommodation was expected, but unreliable Wi-Fi was not I booked knowing it was budget accommodation, so I was perfectly happy with a no-frills place to sleep. However, one thing I was relying on was the advertised Wi-Fi, as I was travelling internationally and needed internet access. Unfortunately, the Wi-Fi was unreliable throughout my stay. I want to give credit to the gentleman who came twice to try to fix it. He genuinely made an effort, and I appreciated his help. Although the Wi-Fi worked briefly after his attempts, it stopped working again. I contacted Expedia requesting a refund so I could find somewhere with reliable internet, but the property told Expedia the Wi-Fi was working, and I was unable to get a refund. I stayed because I had already paid and didn't want to pay for another accommodation. The room was also chilly, with only a sheet on the bed for cover, which made the night uncomfortable. I can overlook a lot when booking budget accommodation. I don't expect luxury, but I do expect advertised amenities to work and basic comforts to be provided. The most disappointing part wasn't that something went wrong. It was that I was left without a satisfactory solution when it did.