4/10 (不満)
David
2025 年 11 月 30 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Do NOT get a standard room, they are extremely small for even one person, have no closet, table for luggage or space for hanging clothes. Though I reserved the hotel over a month in advance, upon checkin I was given Room 1, which is equipped for physically challenged folks. It is extremely small, is 5 feet across from the elevator, has an 8 inch opening in the curtain that cannot be closed so people at the elevator can see in. The bathroom faucet has an auto shut off, that has to be held with one hand at all times to make it work, there is no clothes closet or space for a suitcase and toilet is extremely uncomfortable. I actually was insulted, it was like that converted a storage closet to a room. This hotel does Not deserve such a high rating and for the high cost, there are clearly better choices in the area. If you do book a standard room, advise the hotel you do Not want Room number 1. If you have physical challenges, choose another hotel. Even one of the staff told me that the room is problematic. Now the good news, the entire staff, with the exception of one person, were extremely helpful, cheerful and welcoming. The breakfast is very good, and the location is in a Touristy, high end Mall store location of Palermo, with a lot of security.
David
2025 年 11 月に 3 泊滞在
