ブエナ ビスタ のリゾート

「Excelente estadia y atencion」

「Great place」

「I was very disappointed about my stay. When I first got to the hotel there was a mix up with the time I was suppose to check in. The staff at the front desk said I only paid for one night. He went back and forth with me about the amount of days I paid for. I assured him that I paid for two days. He argued that I paid for one day after discovering that there was someone else with my same last name who checked in on the same day. The rooms were filthy and TV in the first room did not work. They...

「The wall by the shower in room 305 looked like it had been repaired by someone without drywall taping skills. The escutcheons on the handicap bar in the shower were loose. The USB port in one of the lamps didn’t work. The safety latch on the exterior door engaged when the door closed & we had to get an employee to come with a special tool to get it open. We received a wake up call at 6 AM, but we never requested one. The pool railing on the stairs was rickety & there was an ants’ nest in the...

「Breakfast was good, room was nice aside from a chipped mirror and lack of towel rod on the wall. Staff told me when I asked to check on my early check-in that I should've called the hotel first -- I did, and spoke with someone who said they'd put a note on my account. I told them exactly when I'd be arriving. I am not disappointed that my room was not ready, just how I was seemingly lectured to do exactly what I had done already.」

「Everything was great. Definitely rustic and secluded but was exactly as described.」