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Hotel Castillo Resort

3.5 star property
Riverside relaxation meets water park fun at Hotel Castillo Resort, with free breakfast and multilingual staff assistance.

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Hotel Castillo Resort, by the river, offers peaceful surroundings and water park access. Enjoy free breakfast, then relax at the outdoor pool with sun loungers and umbrellas, or book treatments at Cielo y Tierra spa. Previous visitors consistently praise their experience.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room, 1 King Bed, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Double Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room, Multiple Beds, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Quadruple Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Triple Room, Multiple Beds, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Triple Room, Multiple Beds, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Family Room, Multiple Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Bed
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About the neighborhood

Located in San Gil, Hotel Castillo Resort is on a river. San Gil Cathedral and Valle de San Jose Cathedral are local landmarks, and travelers looking to shop may want to visit El Puente Shopping Center and San Gil Plaza Shopping Center. Discover the area's water adventures with parasailing and rafting nearby, or enjoy the great outdoors with cave exploring and ziplining. Visit our San Gil travel guide
Map
684031, Santander, San Gil, Carrera 12 #7-70

What's nearby

  • Gallineral Natural Park
    Gallineral Natural Park
    6 min walk - 0.6 km
  • El Puente Shopping Center
    5 min walk - 0.5 km
  • Parque Gallineral
    8 min walk - 0.7 km
  • San Gil Cathedral
    10 min walk - 0.9 km
  • Hill of the Cross
    10 min walk - 0.9 km

Restaurants

  • Cobos Horno + Café
    9 min walk
  • Restaurante Balcón Sangileño
    8 min walk
  • Kafé Loma Verde
    7 min walk
  • El Zaguán
    9 min walk
  • Salon de onces Monterrey
    6 min walk

About this property

Hotel Castillo Resort

Family-friendly hotel by the river
Consider a stay at Hotel Castillo Resort and take advantage of free breakfast (local cuisine), free water park access, and a terrace. Indulge in a body scrub, a facial, and a manicure/pedicure at Heaven and earth, the onsite spa. The on-site restaurant offers breakfast, brunch, lunch, and dinner. In addition to a garden and a hair salon, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Concierge services, an elevator, and a front-desk safe
  • A porter/bellhop, multilingual staff, and a TV in the lobby
Room features
All 142 rooms include comforts such as 24-hour room service and air conditioning, as well as perks like free WiFi and separate sitting areas.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 42-inch LCD TVs with cable channels
  • Balconies, separate sitting areas, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free water park
  • Full-service spa
  • Outdoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Free water park access
  • Outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2012
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

There is limited hot water on site
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Castillo Resort San Gil
Castillo San Gil
Hotel Hotel Castillo Resort San Gil
San Gil Hotel Castillo Resort Hotel
Hotel Hotel Castillo Resort
Castillo
Hotel Castillo Resort Hotel
Hotel Castillo Resort San Gil
Hotel Castillo Resort Hotel San Gil

Frequently asked questions

Does Hotel Castillo Resort have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Castillo Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Castillo Resort?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Castillo Resort?

Check-out is at 1:00 PM.

Where is Hotel Castillo Resort located?

This family-friendly San Gil hotel is located on a river, within a 10-minute walk of El Puente Shopping Center, La Libertad Park, and San Gil Cathedral. Parque Gallineral and Gallineral Natural Park are also within 15 minutes.

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Reviews

Hotel Castillo Resort Reviews

7.0

Good

7.2

Cleanliness

7.6

Location

6.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 11 out of 30 reviews
Rating 8 - Good. 5 out of 30 reviews
Rating 6 - Okay. 6 out of 30 reviews
Rating 4 - Poor. 3 out of 30 reviews
Rating 2 - Terrible. 5 out of 30 reviews

Reviews

Verified

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disney- themed, best for families

Decent location about 10 minute walk across the river to town. Very accommodating staff. Busy only on weekends. Breakfast buffet on weekends. To-order on weekdays. Elevators and hot showers were rather hit or miss. Overall it was fine for the money.
Stayed 5 nights in Mar 2023
Verified

6/10 Okay

CESAR

Disliked: Cleanliness

I will give a 2 and 1/2 starts to this Hotel

PArt of the entertainment offered by the Hotel for the kids was free and the other section was an additional cost. I was not aware of this. The cleanness of the rooms still has some details that are not tolerable. They offer a much better price if you book directly or in person.
Stayed 2 nights in Jul 2022
Verified

6/10 Okay

Alexander

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property looks bad, unpainted building and you have to deal with dirt, wheelbarrows cause they still working on the property. Not what I was expecting about it.
Stayed 2 nights in Jul 2022
Verified

2/10 Terrible

Ingrid

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff very unprofessional, we were required documents for our children which we didn't know. We were told if documents weren't showed the "sorry you cannot stay" Finally signing a waiver, while my son falling asleep in the front desk sofa. AC room didn't cool enough, no trash can in the room only in the bathroom. 1st night one family member didn't sleep well bc room too warm. Changed room for a better one but shower wasn't working properly and ACsystem leaking water at night. This hotel has good amenities but service is poor, there are many safety risks for children in the pool, pool no warm enough, this hotel needs to be walked by to be categorize as 3 stars hotel. Stay wasn't a pleasant as it is mentioned in its web site or other websites. We are paying an expensive night to have a mediocre sleep. Not fair.
Stayed 2 nights in Jul 2022
Verified

4/10 Poor

Adriana

Liked: Staff & service
Disliked: Cleanliness

No lo recomiendo

El agua de la piscina muy fria, por tanto no es muy apta para niños pequeños. Los pasillos no tiene luz Para el precio que se cobró no ofrecen servicios adicionales a la piscina.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio e instalaciones confortables
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

JORGE EMILIO

Las instalaciones demasiado oscuras, adicional es un poco incomodo la poca privacidad que se tenia para el uso de la piscina y demás aréas teniendo en cuenta que los fds dan pasadía a personas que no se encuentran hospedadas en el hotel, los pavos dejaban suciedad a su paso y esta no era aseada oportunamente.
Stayed 2 nights in Jun 2023
Verified

2/10 Terrible

Edrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mal Servicio

El servicio fue pesimo al llegar al hotel. Esa noche compramos licor en el mismo hotel para consumo con unas amistades y familiares y a las 10pm de la noche nos apagaron todas las luces del hotel sin avisarnos que iban a estar cerrando. Lamentablemente es una falta de respeto al consumidor. Luego en la habitacion cuando nos fuimos a banar con mi esposa no habia agua caliente y la ducha estaba danada, se le salia por todos lados. El dia siguiente al hacer el checkout para poder explicar la situacion que nos paso, no habia ningun gerente para hacer nuestras sugerencias. Lamentablemente no lo recomiendo en lo absoluto.
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Levi

Liked: Cleanliness
I found hotel room to have very average amenities for the price, e.g. no hand or face towels, the bathroom was very small.
Stayed 3 nights in Feb 2022
Verified

10/10 Excellent

Grisman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, oportunidad en la comida
Stayed 1 night in May 2021
Verified

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Tiene que mejorar la limpieza en el restaurante

Un hotel agradable, con buen ambiente, zonas amplias. Se encuentra en remodelación, pero nuestra vida stancia fue amena. El único punto desfavorable fue la limpieza sobre todo al momento del desayuno, en medio de la pandemia no es que se respete el protocolo de bioseguridad, quería tomar un pocillo para servirme café y lo encontré ya usado, aún con desperdicio de café, justo sobre los "pocillos limpios".
Stayed 2 nights in Mar 2021
Verified

2/10 Terrible

MARIA CAMILA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NO HABÍA RESERVA NI HOSPEDAJE

CUANDO LLEGAMOS AL HOTEL LA RESERVA NO EXISTÍA, EN EL HOTEL NO NOS ATENDIERON BIEN, SOLO NOS DIJERON QUE ERA RESPONSABILIDAD DE LA PÁGINA WEB HOTELES.COM QUE ELLOS NO PODÍAN HACER NADA, SOLO BUSCAR UN HOTEL, VALGA ACLARAR QUE FUIMOS EN LA TARDE NOCHE DESPUÉS DE UN VIAJE LO ÚLTIMO QUE ESPERABA ERA ESO POR PARTE DEL HOTEL.
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Fue una experiencia muy buena, el hotel es muy bonito, las habitaciones muy limpias y amplias, la comida también estaba deliciosa
Stayed 1 night in Mar 2021
Verified

4/10 Poor

Erik l

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mala experiencia

Muy mala limpieza, poco personal para la capacidad del hotel, pésima comida y otros huéspedes peleándose a las 2 de la madrugada. Muy mala experiencia.
Stayed 2 nights in Mar 2021
Verified

2/10 Terrible

Elizabeth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Solo fachada pésimo servicio

Las habitaciones estaban limpias, sin embargo el hotel no respeta normas de distanciamiento y bioseguridad . El desayuno es un desorden total piden turno y no los cumplen. El desayuno muy mal presentado jugos del día anterior, huevos sin sabor algunos, leche cortada y así por el estilo todo. El parqueadero es en un sitio que tienen como depósito de materiales , difícil parquear y hay que dejar las llaves
Stayed 2 nights in Feb 2021
Verified

2/10 Terrible

Elizabeth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Solo fachada pésimo servicio

Las habitaciones estaban limpias, sin embargo el hotel no respeta normas de distanciamiento y bioseguridad . El desayuno es un desorden total piden turno y no los cumplen. El desayuno muy mal presentado jugos del día anterior, huevos sin sabor algunos, leche cortada y así por el estilo todo. El parqueadero es en un sitio que tienen como depósito de materiales , difícil parquear y hay que dejar las llaves
Stayed 2 nights in Feb 2021
Verified

10/10 Excellent

Linda Stefanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

RECOMNDO AL 100% EL HOTEL CASTILLO RESORT DE SAN

Todo estuvo supergenial, fue lo máximo. Castillo Resort es EL MEJOR HOTEL DE SANTANDER.
Stayed 1 night in Feb 2021
Verified

10/10 Excellent

Yeison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel mala aplicación hoteles.com

Muy bien el sitio el único inconveniente fue con la aplicación de hoteles. los precios diferentes a los del hotel no permiten cancelación sino hasta dos días antes muy mal servicio por parte de la aplicación. El hotel si es muy hermoso con una excelente atención y comida.
Stayed 1 night in Jul 2019
Verified

6/10 Okay

JAIRO ESTEBAN

Disliked: Cleanliness, property conditions & facilities, room comfort

Demasiado regular.

Un hotel bien pensando pero se quedó en los planes. Con un poco más de atención a los detalles sería algo mejor. Muy poco por el precio que se paga. El gancho es que es para niños. Le falta para poder ser recomendado como algo medianamente bueno. No recomiendo.
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Jhon F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Todo muy bien (servicio, instalaciones, ubicación)
Stayed 2 nights in Apr 2019
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
La atencion en la recepcion es terrible. Llegamos a las 2 y nos dijeron que la habitacion la entregaban a las 3pm, nos llevaron a la habitacion y no estaba lista. sin embargo eran las 3:10pm y nos dijeron que a partir de las 3 ponian entregar mas que no tenian que hacerlo. Personal grosero
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Valentina

Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

Lisette xiomara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021