Brookdale Pond

The pool was closed:/

Great location for a business stay.

I gave this property a "Good" rating instead of an "Excellent" because the customer service was lacking. Our room was not ready at 4:30pm. We were offered a drink voucher and I had to remind the front desk that there were two of us in the room. When we did get into our room several items were missing. The ottoman that was supposed to accommodate our suitcases was not there. The hairdryer was also missing. The front desk did have someone bring these items but I felt that there was a real "Oh well" feeling about our stay. That said the hotel is unique and appears to be a repurposed industrial building with very interesting and minimalist decor. It was clean both in our room as well as the common areas. The Hyatt is conveniently located and appears to be the only upscale hotel in the area.