The description of this property was very misleading. On Expedia they say someone is at the front desk daily from 8 am-8 pm. When we arrived, we found an apartment building with no instructions and a locked door. My phone wouldn’t work (we were traveling from the US and had consistent problems with our cell phones not working in the Cotswolds) and I could find no check in instructions on Expedia’s website. I finally went to another hotel in the area and they were able to call The Lodge for me. The woman on the other end kept saying I received an email with the checkin code but when I checked, there was no email. When I asked the woman to please give me the check in code over the phone, she kept saying “just check your email”. I kept telling her I hadn’t received the email or code and this frustrating interchange continued for a while until she finally gave me the code. After staying in beautifully appointed 17th century coaching inns throughout the Cotswolds all week for the same price - with free breakfast to boot - this was a very disappointing and stressful experience. The facility itself was very nice and beautifully appointed but lacked the quaintness or service of our other stays.
Rebecca
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Glenn
カップルで旅行
2024 年 5 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean room, the Deer room, nice size with large bathroom, great shower. Tea, biscuits and milk in mini fridge, alternative milks available if needed. Quiet area behind the main road. Several great restaurants, but book ahead as they can be busy for dinner. We stayed here 8 years ago on holiday and are glad we came back, it was just as good as we remembered.
Glenn
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Aleem
小さなお子様連れの家族旅行
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent! This was our fourth time at the property and we continue to have a pleasant experience each time. We take the “Duck” room which sleeps 4 and is ideal for a small family. There’s also a pantry which is very helpful with kids. It’s basically a studio apartment right in the middle of broadway high street. The rooms are clean, modern and cosy. Please note there’s no staff at the hotel - but you receive all the instructions on phone and email and it’s fairly straight forward. The housekeeping come in the mornings to clean up. In my view, best hotel in Broadway for a family and the tariff is usually reasonable.