ブロードストーン ホテル

「Clean room, nice staff, older building but nice interior.」

「駐車場に入る際のゲートが閉まっており、呼び鈴を何回鳴らしても人が来ることもなければスタッフらしき人はどこにもいないし、 直接ホテルに電話しないとチェックインどころか駐車場に入ることもできないです。 また部屋が鍵が壊れており、一晩ドアチェーンのようなロックのみで過ごしました。 あと写真で紹介されているような清潔感は全くないです。今回の旅行で1番残念なホテルでした。」

「Beautiful rooms」

「Disappointed the pool was closed but the great room and dinner we had made up for it」

「Pleasant」

「Room was not as clean as it should be and bathroom was tertible」

「Great, clean convenient. What I expect from a Best Western.」

「Nice remodel. But no breakfast. For $130/night you’d think they could provide a breakfast of done kind. The room as the view were nice. Sadly, the vanity in the bathroom wasn’t upgraded and had two large cracks in it. The water took literally five minutes to get warm for my shower. 」

「Smelled of cigarettes. I found a cigarette butt under my bed. The floor was yucky. There was no waste basket. Electric outlets did not work properly. The cooling unit did not work properly. The bathtub was clean and I did enjoy a bath.」

「The floor of our room was sticky. Very pet friendly. Breakfast buffet was not stocked well, specifically they were out of coffee the first day and out of hot water the next. To be fair, once I brought the issue to the attention of the front desk, they alerted the breakfast crew and they remedied the problem. 」

「IHG/Expedia - NO HUMANS - I was unable to cancel my via the AI system. When I asked the AI if it was a human, it would only reply something like "I am a certified agent". I tried for over an hour through various chat bots. Never found a human. Was unable to cancel and get a refund. Was unable to make a complaint, even. NEVER USING EXPEDIA OR IHG AGAIN, UNTIL THEY HIRE HUMAN CUSTOMER SERVICE. 」

「Excellent included breakfast, and very friendly staff. Many very good restaurants near by! We will certainly stay there again on our way to and from Reno!! Easy to find location, clean room and plenty of close in free parking!!!’」

「It was good to stay with reasonable price. Clean room.Minimal amenities. 」

「室内もきれいで、設備も整っており、申し分ありません。併設のレストランも美味しいですし、近くにはモールもあるので、お買い物にも困りません。ベイエリアからタホへスキーに行く途中の中継地としておすすめです。」

「Easy parking, quiet area pretty cool spot」

「The breakfast was nothing but toast and bagels no eggs no sausage pancakes nothing like that I don't know how many hotels people stay at that don't have cribs or pack and plays and they didn't advise beforehand that there was construction going on overall one and a half out of five stars」