2/10 (非常に不満)
Peter B.
2024 年 12 月 1 日
気になった点 : 清潔度
Neglected apartment, swimming pool not available.
EXTREMELY DISAPPOINTING. The location and a swimming pool were our prime requirements. Dingy apartment with dirty carpets, bad paintwork, mouldy shower surround, dirty balcony furniture, bits of food on kitchen counter under air fryer, no light bulbs in some living area lights, broken bedside lampshade, no replacement bulbs, dirty tissue under the bed, etc etc! The swimming pool and BBQ area were out of action, and had been for months, but we were not told formally until 2 days before our arrival (only on being asked by us), far too late to cancel and seek another property. Having complained the day after arrival, the agent did put in new balcony furniture and had the carpets cleaned one week after arriving (leaving the carpet soaking wet and furniture piled up on the sofa and in the bathroom, dirty footprints left on the bathmat) but all other aspects were never rectified. We stayed for 20 nights and were not provided with spare bedding, sheets and pillow cases, although were, after requesting, given a 2nd set of towels. We were told short stay rental doesn't include extra sheets! The laundry room next to our apartment was out of order and only eventually fixed after we complained. Our request for compensation has been ignored to date and so will be actively pursued.
Peter B.
2024 年 10 月に 20 泊滞在