4/10 (不満)
Gemma
小さなお子様連れの家族旅行
2026 年 4 月 11 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Turned up to find our key out on a table, with our name and details where to find the room
Everyone else who was staying also had their keys laid out with names/room details. No-one available to speak to, in-person, at check-in. We were in the family room, at the back/outside of the property. Whole room smelt of grease due to the chip shop adjoining the hotel. To be fair, the hotel itselt smelt greasy. Toilets were filthy with broken seats, one of the shower trays filthy and not clean. The other shower tray had used bottles of body wash still in the shower and a pair of old socks left there, too. No hand soap, no tea/coffee sachets. Beds were hard, but may suit those who do not mind a hard matress. No matress topper used, though or protectors- just sheets- and could feel springs through matress.
Phoned the number left on a table at "arrival" and advised of issues in room
Offered another room, but explained booked family room to accommodate all persons travelling. Was told manager would be told of issues.
Come breakfast time, saw one member of staff who was pleasant enough. The layout for breakfast isn't amazing- but was enough to keep my children quiet.
We ended up going to Talgarth Mill for breakfast, in the cafe there- would recommend there, or The Strand Cafe for food.
For what we paid, was not expecting it to be posh. As a family, we are fairly laid back and not overly fussy. However, this was at the lower end of what we would normally go for/expect .
Gemma
2026 年 4 月に 1 泊滞在
