4/10 (不満)
Stephanie B.
2025 年 6 月 21 日
良かった点 : 清潔度
20 yrs Anniversary trip w teen kids
We came back to Breckenridge for our 20 yr anniversary and to bring our teens with us so they can experience it all too. We picked this property based on location AND its amenities listed. We did NOT get to use the main ones that we were looking forward to using, either because they were actually NOT offered even though they were advertised or they did not work: AC, jet tubs, master shower. I did contact someone through Sky Run to let them know of all the issues we came across on day one; I had to communicate with them daily to try to solve issues, which added to vacation time being taken away from my family. NOT having an AC is huge for my family, we specifically choose this property because it advertised that it did and when I asked them about it, they asked me to prove it and pretty much brushed it off by saying we are in the Rockys, no one has AC. To sum it up, they said sorry and that is all that was offered up, even after I expressed my huge disappointment. The property is beautiful and location is great but with all the issues we had, including having to call 911 and wait out side until all was deemed safe, to clarify a situation because I couldn’t get a safe response from anyone, it lead to a very disappointing experience. (And as a side note the pictures provided should be updated to show exactly what you are going to see.)
Stephanie B.
2025 年 6 月に 4 泊滞在