The house has so much potential, I feel like Vacasa is letting the owners down. I booked through Vrbo, I expect communication through Vrbo, or at minimum through Vacasa and Vrbo. There was no guidebook for the property, and while I booked it through Vrbo, there was no guidebook online either nor emailed to us. Had to deal with the Vacasa call center to figure out how to access the beach, and all they did was just use google to advise on where the closest public beach was, I could look that up myself. Upon check in we found black hairs in the bedding and in the bathroom, and my son found a syringe in the refrigerator. It’s the Oregon coast, so we realize weather can be less ideal, but seeing how we booked the property because of the hot tub we were very disappointed to receive notification just before checkin that the hot tub was broken. Somebody came to repair it during our stay, but it didn’t get to temperature and usable until the last night. I reached out to the owner 4 different times since check out to see if they were going to do anything for us, seeing how a major amenity wasn’t available for our stay and we had to pay a fee for the hot tub, I expected them to at least do something for us. I don’t like to post negative reviews, but seeing how we’ve been blown off while we were in the property and after check out, this is my only choice. I would only stay here again if they got rid of Vacasa and hired a competent property management company.