Box Hill

The property was in a nice neighborhood. Our room was in the basement which was poorly ventilated. The laminate floor was water damaged and breaking apart. The bathroom was dirty and the shower didn’t work properly. We notified the front desk on Friday, but it was never fixed through our stay the following Thursday. We were asked to use the common bathroom two floors up. There was no linen service for the week. Because of the poor ventilation, no air conditioning, or screen on the window, there was no real way to cool or dehumidify the room. Leaving the window completely open to bugs or other was not an option. It was difficult because of the heat wave and general lack of comfort s, which we do realize is a regional norm.

The staff were so helpful when I had an issue (my own mistake). The rooms are great, decent size for London. Bar food was tasty and not overpriced. Air conditioning was very powerful - needed in the 34° evening temperature. Good for transport links.

Modern small comfortable hotel with air conditioning. Next to tube station and market.