2/10 (非常に不満)
Helen
2025 年 12 月 18 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I stayed in a privilege room, there were birds singing loudly at 3am, for atleast an hour, went to find someone to help me, no one at reception over night, had to use a whatsapp code, managed to move rooms to a smaller room at 5am, with no assistance with luggage, to find ladybugs on the bed and lamp, int he morning I asked for compensation for the terrible night sleep, unclean room and poor service, the gentleman on the front desk said it was a management decision but still a week later I have hard nothing despite sending multiple follow ups and demanding a response. It was a terrible experience that could have been handled much different and I held off writing this review to give them the benefit of the doubt and opportunity to correct it but the lack of response is just astonishing. I travel all over the world on a regular basis (every month) and I have never left a poor review on this website.
Helen
2025 年 12 月に 1 泊滞在
