Mixed Experience: Great Location, Poor Service
The location is excellent and the in-room amenities—laundry machine, kitchenette, and dishwasher—added convenience and comfort.
Unfortunately, major service issues overshadowed the positives. The elevator was out of order, and when I called twice for updates, I was told—without empathy—that “there is no ETA to fix this.” I was seven months pregnant with a twisted ankle and had to climb three flights of non-air-conditioned stairs. The staff’s indifference made the situation worse.
Customer service was frustrating throughout. I was once told they had "run out of toilet paper," which is unacceptable. A CVS is two minutes away; there’s no excuse. Basic items like paper towels and detergent were delivered only after long delays and repeated requests. Their AI chat assistant on their app even confused “paper towels” with “towels” and sent a bath towel instead.
Between the lack of responsiveness, poor communication, and minimal concern for guest well-being, this stay was far more stressful than it should have been.