2/10 (非常に不満)
MICHELLE
出張
2026 年 1 月 10 日
気になった点 : 施設のコンディションと設備
I was checked in and when I asked why my ID was not checked for security ID (I placed it on the counter and he never looked at it), I was told by your front desk agent that he "didn't need to" because my ccard name was the same as on the reservation. WOW!! That is a complete breach of security. I have traveled for business and stayed in your hotels almost weekly for years and this was downright concerning. He finally admitted he should have checked it after I called him out, though he had already handed me my key card and gicen me access to your hotel and my room without even knowing who I actually was.
Fix this. I am gravely concerned that you charged my card and handed a key to me without checking my actual identity. That is completely unsafe and incredibly concerning. I am tremendously shocked and wildly disappointed. Frightening.
MICHELLE
2026 年 1 月に 1 泊滞在
