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" Our stay was for 4 nights & overall our stay was good. Night 1 & 2 the centrally controlled balcony light was turned off by 10pm. Night 3 it wasn’t turned off until 3am. Night 4, I called reception at midnight & asked for the light to be turned off. Was told ‘Yes’. Never happened, it went off at 3am. The volume was showing maximum however you could barely hear it, especially with the live music from the BSB stage next to the hotel. A staff member brought a specific remote for the tv & adjusted...

"I couldn’t get mobile phone reception in my room and there are no fitness facilities onsite. Staff are helpful and friendly but rooms are noisy as the rooms and hallway are all tiled and not sound proof."

"I finaly reached security and he told me he has no idea about Cloud Condos and that this building was strictly a residential one. At this point, I felt like I was being gaslit and my gut was really relaxing I’ve been scammed. I contacted Orbitz support and learned that it was a VRBO property. All they could tell me is that they’d launch an investigation so this is currently ongoing. With nowhere to stay, torrential rain outside and my phone battery running low, I booked another hotel"