4/10 (不満)
Katie
グループ旅行
2025 年 9 月 9 日
気になった点 : スタッフとサービス、設備とサービス
Upon arrival, the room smelled moldy because no air had been on - the terrace was overlooking the generator. The bed only had a mattress sheet and one square blanket that barely covered the bed- no top sheet, duvet or blanket that was big enough for one of us to turn over in bed without pulling the blanket off the other person. The general staff was extremely unhelpful. On multiple occassions, we would walk into the restaurant or lounge area and no one would acknowledge us - they would keep looking at their phones. We asked for them to call us taxis where the driver took a credit card and they said that wasn't possible, that no taxi drivers took credit cards only cash, which wasn't true since we paid with credit cards in other taxis. At the lounge day bed area - they favor the people in the front row - if they don't want sun, the people behind can't get sun - despite them not paying more than us.
Katie
2025 年 9 月に 5 泊滞在