Nothing worked properly (our door didn't lock, the a/c didn't work, hair dryer didn't work) and the facilities were really run down. The breakfast was of very poor quality.
DeAnna
2023 年 6 月に 2 泊滞在
10/10 (非常に良い)
Sara
2023 年 5 月 1 日
気になった点 : 設備とサービス、施設のコンディションと設備
The check-in process was great, friendly staff person and provided all the information I needed for the stay. After that though it went downhill. the room was clean at first glance, but after that, I realized it was not that clean. The air filters were dirty. The HVAC unit sounded and looked like it hadn't been cleaned in years. The paint looked like it was covering up other issues. Things were broken in the bathroom and room. The free breakfast was just that. I definitely felt that they were trying to promote themselves as a high-end Quality Inn, but instead, it appeared that they had opened before the building was ready. Not that many people there so I am not sure why they didn't just fixed rooms one at a time and put guest in the finished room.
Sara
2023 年 4 月に 2 泊滞在
6/10 (普通)
David、Centreville
2023 年 4 月 17 日
The hotel has seen better days. The building and rooms appeared run down, the sheets and towels had older stains.
David
2023 年 4 月に 2 泊滞在
6/10 (普通)
David
出張, 家族旅行
2023 年 4 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast was decent. The bed pillows were just throw pillows with pillow cases. They were very small. If anything, I’d suggest the hotel invest in some real pillows.
Also, some staff were inspecting the halls at 5 am on a Sunday and were kind of loud. Would’ve been nicer if I had not been woken up so early
David
2023 年 4 月に 1 泊滞在
4/10 (不満)
Leah
家族旅行
2023 年 3 月 31 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The immediate issue was that this place was booked under the name Best Western, but the address sent to me to a Quality Inn and I thought we were lost. We weren’t, they just need to update their information! The first night we were there, the air conditioner broke and by the next day it was making an awful and loud sound so we had to change rooms. Additionally in the first room, the bedding and the (white) washcloths were stained and simply looked dirty. The next day I was going to take my children swimming, but the indoor pool was disgusting and I refused to let them get into it. I was terribly disappointed in this hotel.
Leah
2023 年 3 月に 2 泊滞在
2/10 (非常に不満)
Thomas、North Andover
2022 年 9 月 12 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The room smell was really bad - couldn't open the window, and HVAC unit didn't provide fresh air. Stay away.
Thomas
2022 年 9 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
家族旅行
2019 年 11 月 11 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Smelled horrible
Our room smelled like smoke so badly that we checked out by 3 AM. The pillows, sheets, blankets and towels all smelled horrible too. We got zero sleep. When we first checked in, the receptionist told there were no other rooms available, but another couple checking in were offered their choice of 2 rooms. The receptionist that checked us out that night told us that there had been other rooms available.