2/10 (非常に不満)
Cheryl
2025 年 10 月 6 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディション と設備
On the night of our stay, myself, my friend, 10-year-old son and 12-year-old daughter were locked out of the property late at night for over an hour in torrential rain and wind, with all of our belongings trapped inside. The electronic door system failed and there were no staff on site to assist us. We were instead directed to a cleaner through a phone call, who admitted she didn’t know what to do, and later a man with a toolbox (whose connection to the property was unclear) who had to break in through the back of the property to restore access.
This raised an even more serious issue: there were other guests trapped inside the hotel who had no way of exiting. In the event of a fire or other emergency, this could have had catastrophic consequences.
Once we finally regained entry, further problems were clear:
There was no heating in the room.
No hot water was available for showers to warm up leaving us all shivering and cold in wet clothes. Cold water smelt strange like sewerage.
No staff were present on the premises at any time. On top of this, numerous published reviews describe highly concerning behaviour by the owner, including allowing strangers into guests’ rooms at night without permission. This, combined with our experience, shows a consistent pattern of unsafe and unacceptable management.
This was supposed to be a celebratory trip for my son’s 10th birthday, but instead it caused unnecessary stress, upset, and a real sense of danger. Owner will not respond to me.
Cheryl
2025 年 9 月に 1 泊滞在