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Coastal Bay Hotel

3.0 star property
Travelers can recharge with relaxing massages at the Coastal Bay Hotel, then stroll through the garden after exploring Blackpool's nearby attractions.

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The Coastal Bay Hotel blends Blackpool's energy with relaxation. Guests enjoy English breakfast, outdoor massages, and a peaceful garden retreat. Free WiFi keeps everyone connected, and the on-site shopping mall adds convenience.

Reviews

5.0 out of 10

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • 24/7 front desk
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Early check-in fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

Frequently asked questions

Is Coastal Bay Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Coastal Bay Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Coastal Bay Hotel?

Check-out is at 11:00 AM.

Where is Coastal Bay Hotel located?

Nestled on the beach, this South Shore hotel is within a 15-minute walk of Blackpool Beach and Blackpool Pleasure Beach. Paris Casino and Bloomfield Road Stadium are also within 10 minutes. Blackpool South Station is 9 minutes by foot and Blackpool Pleasure Beach Station is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

5.0

4.4

Cleanliness

4.0

Amenities

6.0

Staff & service

3.8

Property conditions & facilities
Rating 10 - Excellent. 4 out of 31 reviews
Rating 8 - Good. 5 out of 31 reviews
Rating 6 - Okay. 5 out of 31 reviews
Rating 4 - Poor. 4 out of 31 reviews
Rating 2 - Terrible. 13 out of 31 reviews

Reviews

Verified

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Staff very helpful hotel could rooms doing up.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent staff

Staff are really friendly and welcoming, no problems with room was really clean, full english breakfast tasted amazing, no complaints will be booking again, in good distance from town centre 10 min walk
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Karen

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Needs work, but the staff are brilliant

The hotel does need a major refurb, but for the price you pay for a sea-view room you don't expect perfection. The room was small, dated, but clean. The bathroom was the same, but the shower was fine, nice and warm. We had a really good time in the bar later on - really good atmosphere. The staff are brilliant. The hotel just needs updating and it would be perfect, the location is brilliant, just near South Pier and a tram stop. Get there early if you want a parking spot, the car park is only small. We enjoyed our stay.
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Chamkaur

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Location good everything else bad like room

First of all there was no one at the reception so we had to call then on the website it said there was more beds that not was once we said it they said is a mistake in beds they said we can’t do anything about it and there was no hot tub as on the website said it is available when it wasn’t the location was good and the food was alright but the room was very bad the images on the website were old where it shows nice when it wasn’t the room was dirty barely any cleaned the location couldn’t be any better the staff was nice and polite but the room was very bad online we had set up 7 people but on reception they said it only said 6 saying that it was a mistake which was a major they hadn’t update the images of the hotel as it was very dirty and the blankets were old just as the mattress very dirty
Stayed 1 night in Aug 2024
Verified

4/10 Poor

dean

Disliked: Cleanliness, property conditions & facilities, room comfort

Oh dear don't stay here if you have standards.

were to start, shown three rooms as first was bad 12 then 17&19 stayed in 17 they are all half rooms, that tells you something, hotel is very very tired, in fact it needs gutting and rebuilding, booked a sea view did not expect to have the sea in the room, window leaked carpet was wet, most worrying the smoke alarm was hanging from the ceiling! Walls grubby, ceiling hanging down, paper peeling, bathroom was from the 60s and just full of peeling silicone & paper, furniture is hand painted and 50 year old, tv was unwatchable constant glitching , one ok thing bedding was clean. dining room is just awful what's with the fish tank?, arrived Thursday, asked about the bar/drinks to be told only open at weekends, breakfast was acceptable and the receptionist was really pleasant but he is on a hiding to nothing! i stayed one night of three leaving next day, did not even as for a refund as they clearly need the money more than me! do yourself a favour and stay next door (new brooklyn) its like a 5 star hotel compared with coastal bay as that's were i went. phots att substantiate what i have said.
Stayed 3 nights in May 2024
Verified

2/10 Terrible

Lee

Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival, there was nobody on Reception, we had to phone to get someone to let us in. After getting to our room, initially, the room looked clean and tidy but upon closer inspection, there were lots of cobwebs and large spiders. There was a clump of hair on the side, the inside of the drawers were full of crumbs. The kettle was clean but was placed on a unit with no plug socket meaning that to use the kettle, we had to move it to a different part of the room. The TV had no remote control either. The bed itself looked fab but upon sitting/lying down on it, you sunk in and it was very uncomfortable for two people. It is definitely in need of being replaced. I braved the shower which looked grim. I shouldn't have bothered. The water took ages to warm up and when it did, it was still only luke warm. The windows were both not great and the one wasnt able to be opened as was broken. The general decor was in need of being updated throughout the whole hotel although you can look past this. The breakfast was lovely. There was a good choice of cereals and a fry up. The staff at breakfast time were very helpful. Unfortunately, I wouldn't stay here again which is a shame as the parking was free, security was good to get into and out the building and the location was perfect.
Stayed 2 nights in May 2024
Verified

6/10 Okay

Lisa

Liked: Staff & service, amenities
It was a last minute book room was tiny but it did it job staff are lovely and welcoming
Stayed 1 night in Feb 2024
Verified

8/10 Good

Lisa

Liked: Staff & service
The man who runs this hotel was lovely, very basic hotel with the most comfortable bed! The owner did say he was trying to renovate the hotel, when this is done this will be a lovely hotel. Very central on the sea front perfect location, had a lovely one night stay
Stayed 1 night in Dec 2022
Verified

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

Do not book here. Its closed down
Stayed 7 nights in Dec 2024
Verified

4/10 Poor

John

Disliked: Cleanliness
whether it was early in season, there was no replenishment of coffee etc, room was small but adequate, no bin for rubbish etc, and lastly, a wee bit dated.
Stayed 2 nights in May 2023
Verified

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shocking.

Don’t waste your money. Run down, smelly, dirty, disgusting. Owner not on site. Bar closed. Very tired looking. No toilet roll. One mouldy towel. Bed falling apart. Toilet not properly flushing. Shower erm yeah just vile, wouldn’t wash my dog in it. Ceiling about to collapse. No main light just a table lamp. Apart from that was a lovely hotel. At least was free parking on site.
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

Navid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Complaints

Dear Hotels.com, I am writing to formally complain about the hotel we booked through your platform. The condition of the hotel was extremely disappointing and completely different from the pictures advertised on Hotels.com. The room was filthy, the bathroom door was broken, and overall, the place was in such poor condition that it caused us anxiety and stress. We couldn’t sleep at all due to the unhygienic and uncomfortable conditions. When we raised these issues with the hotel reception, they dismissed our concerns, stating that since we booked through Hotels.com, we needed to file a complaint with you directly. Despite this awful experience, we were told that hotel.com paid them only £39.00 for that room which is not the room sold to us. We trust that you will take this complaint seriously and request a full refund for our stay. Thank you for your attention to this matter. Sincerely, Navid
The bed
The size
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
staff very helpful as ecpedia had booked up wrong rooms , hotel very dirty and smelly carparking poor bathroom toilet didnt flush no tv in room
Stayed 1 night in Nov 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Should be closed down.

We thought this place was shut down. Maybe it had been. No sign. No lights on (the light in the photo is the light I left on). All black and in darkness. Went to the door and a man unlocked it. No sign of any computers in reception etc. or signage. Not even a sheet of A4 in the window Bar closed and grill over the bar. Breakfast area desolate. Carpet filthy. Bedroom small and damaged furniture. Parking situation a little unusual. No spaces either. First hotel I’ve ever declined to stay at. Didn’t even bring the family in (I had gone to do a recce as the place looked closed) And in subsequent messages, I was called a liar by the man who let us in - a bit like another reviewer. When we booked, the tripadvisor link took us to a different hotel. Hopefully that has changed now.
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities

Don't know what photos they use to put on website

So poor no hotel name anywhere asked people in the street said didn't know asked someone parking in front of what actually was the hotel and they said don't know we are staying at the hotel Athol but told could park here!!! Only hotel on the Promenade no lights on in reception at night. Rooms basic compared to the website photos on trivago that goes for whole hotel no bar no dining room reception area and lobby nothing like photos on the site!!! We were going out on Saturday and guests were arriving asking us if we knew where the Coastal Bay Hotel is Manager didn't seem bothered said that hotel only offered room only
Stayed 3 nights in Nov 2019
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Nice room but scruffy no breakfast just told about a cafe down the road i thaught a hotel or b and b was bed and breakfast for the price we paid
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Paul

Liked: Room comfort
Disliked: Property conditions & facilities

OK if you’re not spending much time in here

Good points: The beds were comfy and clean, friendly host Bad points: Strong musky smell, very old decor, doors hanging off cupboards, wallpaper peeling off, crammed parking, no TV.
Stayed 1 night in Oct 2019
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean at all Carpets badly stained, wallpaper hanging off walls. Barely any toilet roll. Room very cold as holes in walls covered with cardboard or wood. Worst sleep I’ve ever had the bed was extremely uncomfortable could feel every spring. Supposed to be a double bed more like a single bed. Car parking awful cars blocking everyone in. Owner just telling you to dump your car. Would not recommend this hotel at all. May be ok for stag nights if on a budget.
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely Discusting.

Everything was discusting. I was given a false advertisement. I had 2 young children with me and the room was dirty and smelly. I didn't even want to let my children walk around the place it was that bad. the beds and furniture are all falling apart. The wall where the window was had wallpaper all coming off with mould growing underneath and the ceiling looked like it was going to collapse, it is a health Hazard for adults never mind young children, disgusting. No bar access as advertised and it's like it was only us in the building as no sound of any movement of other guests. definately would not advice a stay there. I have seen some bad places, but this was just vile. we didn't even have access to a working ceiling light and was given a lamp as an alternative. Plus the fact I was charged 75 pound for this horrendous mess. Vile it really is.
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

Mihaela

Disliked: Cleanliness, property conditions & facilities, room comfort
Got there, hotel looks at the moment in total renovation,
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities
There was nothing to like. The place was so run down even the bugs were leaving. Their alcohol licence had been withdrawn, the name on the hotel had been removed, there were no lights on, couldn't get access in to the hotel, tried from 2.30 on Saturday afternoon until 5.30 then gave up and had to go and find other accommodation as the granddaughter was getting more and more upset
Stayed 1 night in Oct 2019
Verified

8/10 Good

aaron

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Elun

Stayed 1 night in Apr 2024
Verified

6/10 Okay

Manpreet

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Allan

Stayed 2 nights in Feb 2024