6/10 (普通)
Dean
出張, カップルで旅行
2025 年 10 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When we checked in for a 4-night stay, we were told housekeeping would be on an “every other day basis.” On Day 2, we were out from 10:30 AM to 5:30 PM and were surprised to find that our room had not been freshened up by the housekeeping staff. When I called the front desk, I was told that if I wanted fresh towels, I could get fresh ones at the front desk and to simply put my used towels outside the door in the hallway, which we did. We were told our room would definitely be serviced the following day. However, the following day it was not serviced although we saw the housekeeping trolley in the hallway. When we called the front desk, we were told that when we checked in, we were given the option to have housekeeping or not, and we chose no housekeeping. We responded that this is not true as we were not given any option such as that and were simply told housekeeping would service our room “every other day.” So housekeeping never serviced our from in all 4 days we were there, Our trash was overflowing and the only way to get clean towels was to call and get them ourselves. It’s a shame that housekeeping service was so poor since the rest of our stay was quite good.
Dean
2025 年 10 月に 4 泊滞在