ビルトモア パーク ホテル

「I rarely leave negative reviews, but my customer service experience with Hilton Asheville Biltmore Park was extremely disappointing. July 17, I received a call informing me that my reserved room had a water issue and that I would be relocated to another hotel. I was assured that, because of the inconvenience, my entire three-night stay would be reimbursed. I was also told that I would receive all of the details by email. Unfortunately, after landing in Asheville with my young child, I had not...

「空港から近く便利な所にあり、部屋は清潔で十分な広さでした。 朝食も良い内容と量で、いつでも飲めるコーヒーなどもとても良かったです。 また利用してみたいと思いました。」

「安くて、快適でした」

「Other than the shower water pressure being a bit weak, I honestly couldn't have asked for a better hotel. I enjoyed my stay so much that I even felt I could happily live here. It was an experience, and I would definitely love to come back.」

「Clean hotel and room. Needed a place to sleep overnight so didn’t really use much of the facility. Breakfast was ok. They had make your own waffles, an egg omelet, yogurt, some fruit, muffins, juice, coffee, tea. I would stay again was reasonable」

「Nice hotel and close to airport. However they said it had a free airport shuttle, but it does not. So keep this in mind if you need the service.」

「I reserved a handicap accessible room and was charged more for a king bed! I got a room that had 2 beds and wasn’t at all handicap accessible! I wasn’t even able to use the bathroom or shower and that’s not cool!!」

「Very clean and well maintained . We had a room with separate bedroom which was small but comfortable for my husband and I. Not far from the Arts District and Downtown area. The breakfast leaves a lot to be considered; very basic fare.」

「The staff were helpful during our weekend stay. Trolley drivers were quite knowledgeable about the grounds. Our room was clean and maintained during our stay. Room service was good but beverage covers for juices would have been preferred.」

「Clean」

「I paid in advance on-line for a room with king size bed and instead was given one with only a queen size bed. After discovering this when all the luggage was in the room, I complained and was finally given another room on 2nd floor with king size bed as originally ordered. However, there's no elevator and steps are outside. Had to drag multiple pieces of luggage up the stairs. Many cosmetic issues with both rooms (i.e., chips, paint, etc.). Had to get up early for flight, little breakfast...

「For the Ascend collection of hotels I was expecting a nicer hotel. This hotel was just a normal rectangle hotel almost like a Comfort Suites. No welcome cookies and we got the same breakfast every morning. It is a stick frame hotel so there was a lot of noise from other rooms/floors coming in.」