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URH Palacio de Oriol Hotel

4.0 star property
Hotel in Santurtzi with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for URH Palacio de Oriol Hotel

Terrace/patio
Garden
Lunch and dinner served, Spanish cuisine
Meeting facility
Front of property - evening/night
By the sea, URH Palacio de Oriol Hotel offers a haven of relaxation. Unwind on the sun-kissed terrace or get lost in a good book from the library. Guests can also enjoy El Palacio's Spanish cuisine for lunch and dinner, take advantage of luggage storage and connect to WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • 24/7 front desk
  • Room service
The current price is ￥13,398
￥14,738 total
includes taxes & fees
Sep 28 - Sep 29

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk, blackout drapes

Standard Double Room

8.2 out of 10
Very good
(11 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout drapes

Superior Double Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Bathrobes
Private bathroom
  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room | Minibar, in-room safe, desk, blackout drapes

Single Room

Highlights

Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
Satellite channels
  • 19 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Room, Terrace

Minibar, in-room safe, desk, blackout drapes

Premium Room, Terrace

8.0 out of 10
Very good
(1 review)

Highlights

Terrace
Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed
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About the neighborhood

Located in Santurtzi, URH Palacio de Oriol Hotel is in the city center and near the beach. Guggenheim Museum Bilbao and Museo de la Mineria del Pais Vasco are cultural highlights, and some of the area's landmarks include Vizcaya Bridge and Mill of Aixerrota. Itsasmuseum Bilbao and Getxo Aquarium are also worth visiting. Take an opportunity to explore the area for water adventures such as fishing.
Visit our Santurtzi travel guideOpens in a new window
Map
48980, Bilboaldea, Santurtzi, Avenida Cristobal Murrieta, 27

What's nearby

  • Vizcaya Bridge - 9 min walk - 0.8 km
  • Playa de las Arenas - 5 min drive - 0.7 km
  • Port of Bilbao - 6 min drive - 5.3 km
  • Bilbao Exhibition Centre - 9 min drive - 6.4 km
  • Sopelana Beach - 18 min drive - 12.7 km

Getting around

  • Santurtzi Penota Station - 5 min walk
  • Penota Station - 6 min walk
  • Bilbao Airport (BIO) - 23 min drive

Restaurants

  • ‪Bar Lolo - ‬6 min walk
  • ‪El Jardín de Portugalete - ‬9 min walk
  • ‪Ketxiloa - ‬9 min walk
  • ‪Antxeta - ‬8 min walk
  • ‪Bar Buenos Aires(donde Manolo) - ‬9 min walk

About this property

URH Palacio de Oriol Hotel

Upscale hotel near Port of Bilbao
A terrace, a playground, and a library are just a few of the amenities provided at URH Palacio de Oriol Hotel. The on-site Spanish cuisine restaurant, El Palacio, offers lunch and dinner. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and a banquet hall
  • Wedding services, luggage storage, and a TV in the lobby
  • Smoke-free premises, meeting rooms, and multilingual staff
Room features
All 88 rooms include comforts such as air conditioning, in addition to perks like free WiFi and safes.
Extra amenities include:
  • Bathrooms with bathtubs and free toiletries
  • TVs with satellite channels
  • Daily housekeeping, desks, and phones

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 15 per night)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 15 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Palacio
  • El Palacio

Things to do

  • Library
  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Self parking fee: EUR 15.00 per night
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

URH Palacio Oriol Hotel Santurtzi
URH Palacio Oriol Hotel
URH Palacio Oriol Santurtzi
URH Palacio Oriol
Nh Hotels Santurtzi
Nh Hotel Santurtzi
Urh Palacio De Oriol
URH Palacio de Oriol Hotel Hotel
URH Palacio de Oriol Hotel Santurtzi
URH Palacio de Oriol Hotel Hotel Santurtzi

Frequently asked questions

Is URH Palacio de Oriol Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at URH Palacio de Oriol Hotel?

As of Sep 2, 2025, prices found for a 1-night stay for 2 adults at URH Palacio de Oriol Hotel on Sep 28, 2025 start from ￥13,398, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at URH Palacio de Oriol Hotel?

Self parking is available for EUR 15.00 per night. Limited spots are available.

What time is check-in at URH Palacio de Oriol Hotel?

Check-in start time: 3 PM; Check-in end time: 8:30 PM. After-hours check-in is not available.

What time is check-out at URH Palacio de Oriol Hotel?

Check-out is at noon.

Where is URH Palacio de Oriol Hotel located?

Located in the heart of Santurtzi, this hotel is within a 10-minute walk of Estuary of Bilbao, Bay of Biscay, and Vizcaya Bridge. Playa de las Arenas and Parque canino - Txakurgune La Benedicta are also within 2 mi (3 km). Santurtzi Penota Station is only a 5-minute walk and Penota Station is 6 minutes.

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URH Palacio de Oriol Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 167 out of 460 reviews
Rating 8 - Good. 166 out of 460 reviews
Rating 6 - Okay. 63 out of 460 reviews
Rating 4 - Poor. 42 out of 460 reviews
Rating 2 - Terrible. 22 out of 460 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent- 10 minute walk from the metro.
Stayed 2 nights in May 2025

10/10 Excellent

ALISTER JOHN

Liked: Amenities
Second time we’ve enjoyed Palacio Oriol for an extended stay. We recommend it to our friends! Comfortable, has everything we need, good breakfast, Beautiful view! Excellent location. Good price too.
Stayed 7 nights in Apr 2025

10/10 Excellent

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, helpful staff very good value for money. Ideal if you are using the Bilbao ferry terminal
Stayed 1 night in Mar 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definite Jewel in the Basque crown

The Palacio was absolutely superb in so many aspects, great location, superb staff and welcome, magnificent appearance and brilliant food (dinner & breakfast). The room was stunning, so much space and a great outlook. Defo on the return bucket list
Hotel
The hotel
The hotel
The hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Ander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super!

Excellent, really nice. Staff super profesional, I think Raul was his name. Super!
Stayed 18 nights in Mar 2025

4/10 Poor

Victor

Liked: Cleanliness, amenities, property conditions & facilities
The Air Condition was not cooling, just air like a fan. The hallways we’re coolder than my room. I did talk to the reception people and they change us to another room. Same history, but nobody went to check and Repair.
Stayed 3 nights in Jun 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Sep 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay at ferry port

Excellent hotel lovely location and great service. Car parking a bit tight but very secure Have stayed here before and will do again
Stayed 1 night in Sep 2022

10/10 Excellent

ROBERTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for your money.
Stayed 1 night in Sep 2023

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
I asked a change of room and they did immediately, ranking care of me. Very professional.
Stayed 7 nights in Nov 2024

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The restaurant and bar in this hotel is closed until February. In the information on the website for Hotels.com it stats there is a restaurant and bar. Also no tea or coffee facilities in the room.
Stayed 1 night in Nov 2024

4/10 Poor

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Arrived at hotel to discover that the restaurant and bar were closed from November to February. No coffee or tea facilities in our room. This was not stated on the website
Stayed 1 night in Nov 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 10 nights in Aug 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean, but facing the train station, not much sleep !
Stayed 1 night in Oct 2022

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Otherwise great hotel, only the noise of trains was disturbing in the rooms of the lower floors.
Stayed 4 nights in Sep 2023

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Dated and tired. Staff not that interested. Gave up waiting for any member of staff at all to turn up at breakfast. Needs substantial investment to bring it into line.
Stayed 1 night in Jul 2024

10/10 Excellent

Adriana De

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Apr 2024

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Unique beautiful building, short walk to metro to Bilbao, safe parking, staff spoke excellent English, spacious room. Didn’t like restaurant which served the worst meal we’ve had over 10 day vacation. Food was flavorless, meat was terribly dry. Google maps did not find correct location so we hired an Uber to let us follow to the hotel. Streets are difficult if you don’t know the area.
Stayed 2 nights in Sep 2023

6/10 Okay

Dmitrijs

Liked: Cleanliness, staff & service
Outdated property. Impossible to sleep as windows were not sound proof and facing train station (noise). Walls not sound proof.
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort

Not a 4 star hotel, very expensive for what offers

Not a 4 star hotel AT ALL! In the room you find not even half liter water bottle, no toothbrush, just some SMALL shower gel and shampoo "bottle". VERY, VERY noizy due to trains passing just couple of meters to hotel. Only one reception stuff understood me that I could not sleep and changed the room. The other ones were arogant, anyway NOT 4 STAR HOTEL EMPLOYEE! When client claims the noise from trains, WE MAKE EVERYTHING POSSIBLE TO MAKE HIM HAPPY, NOT TELL HIM IMMEDIATELY "NOT POSSIBLE"
Stayed 1 night in Aug 2023

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Does the job

The hotel was fine. It did the job. It's in a good location being so close to the train station - getting into Bilbao is very easy. Some nice places to eat just down the road. Rooms were fine, pretty standard affair, although cleaned to a high standard. Biggest disappointment was the service. Staff at check in and check out were cold and unwelcoming, bordering on rude. Very much not in keeping with how friendly I found Spanish people to be in general. The hotel bar is also a waste of time and not worth visiting. There was no outside seating at all despite clearly having space for it, and it normally being there (according to staff) presumably because it wasn't summer. At the end of the day it does the job.
Stayed 4 nights in Mar 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

I cannot recommend

Most of the rooms are not in the beautiful, historic building you see on the photos, but rather on a huge underground extension they built underneath. Because of the sloped terrain, rooms face the back of the building and don't seem apparent when looking at the original palace building. These rooms are below-grade and face busy train tracks, and they are quite close to them. The noise and, often, the vibration of trains passing by made our stay very unpleasant, it really was hard to get a good sleep. Rooms also feel tired and outdated, but they are otherwise spacious and comfortable. The grounds and surroundings are nice. Very limited parking within the hotel, but we found plenty of space in the hospital's parking lot across the street. I do not recommend the restaurant at the back of this hotel, despite the views and outdoor patio.
Stayed 1 night in Oct 2023

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived to the hotel after a 10 hours drive from Algeciras because I was driving back to the UK. As mentioned in the description the parking is not always guaranteed, but you can park is the hospital car park across the road whixh is fine. However l had lots fo luggage to unload and asked if someone could help or at least take my car to the carpark unload it then leave. The female receptionist was very rude inconsiderate and unhelpful and said this is a 4* hotel not 5 so no one is available to help. i had to push the trolley is a very steep path and it got stuck and couldn’t move it luckily one of the guests saw me struggling and helped. The place is smells of mould and has mould everywhere. I don’t have asthma and I was struggling as I was coughing the whole night. The room was also dirty. I’m only giving this place a 1 star because of the gentleman next day who allowed me to take my car inside the carpark to load it as its way easier because I just had to take the lif and push the trolly for two seconds instead of a 10 min journey!!!! Will DEFINITELY NOT BE RECOMMENDING THIS PLACE TO ANYONE!! Horrible service.
Stayed 1 night in Aug 2024

10/10 Excellent

Jacopo

Stayed 3 nights in Jun 2025

6/10 Okay

LOREN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025