Big Shearer

Almost Everything is satisfied for me, only one dissatisfied thing is that bottle milk had been curdled. I found that when I wanted to drink it on my way home. Before drinking it, I kept it in fridge.

Room was very nice and warm. Lovely bed & pillows. Very quiet too. We were seriously disappointed with the television setup and also having no access to any Sky channels. I have travelled extensively internationally & throughout New Zealand - this is the first hotel I have stayed at where there is no standard access to local channels. Most of the Samsung channels provided are meaningless and not worth viewing - I find such a setup to be convoluted & not customer friendly.

A bit of a miss for me. The reservation/reception staff and valet parking staff were excellent. I travelled with 8 year old and they engaged her and made her feel important which was great as it was a birthday treat for her. The room a little bit over crowded with big furniture. The bathroom a little disappointed. Had a shower and got out and reached for hand towel to wrap my hair in and their was face foundation over one corner quite badly but the the towel had been folded so you couldn't see it initially. And I wouldn't recommend the restaurant for dinner. The breakfast was great but the dinner experience left me cold. I had the steak dinner special never got asked how I wanted the steak or the eggs I got a piece of old shoe leather, a salad drenched in dressing and eggs so we'll done I could only eat the over fried whites. My mokos kids meal came out and my took 40 minutes before mine came out. So all and all not a great experience considering the cost. The other thing i noticed was it was clear it was a hotel that was very eco focused but it was annoying how much signage there was about it but no instructions on how to access the wifi that I saw and I had to ring reception to find out how to access it. TV was was good and the bed comfort was amazing. Got a great sleep