8/10 (良い)
Ronald S.
2025 年 7 月 21 日
Cabin was nice and peaceful. Decently equipped. I didn’t realize there were three separate decks all on different levels. Lots of going up and down steps. The top floor didn’t seem to get the benefit of the air conditioning and got a bit stufffy at times. My main complaint is with check in with Destination Big Bear. I wasn’t given code for the key box by the day of arrival, which I have never experienced in all the homes I have rented. I emailed that morning asking about it and was told it would be sent after the home was cleaned and ready for check in. Check in was 4:00pm and I hadn’t heard anything from them, so at 5:15 I emailed them. I was getting nervous about driving all the way up there and maybe not having signal so I called and went to voicemail. Someone called me back and said I should have gotten a text. I did not ever get that text so he emailed it. That’s why I think it’s poor policy to withhold that until the house is ready. Then when we arrived and opened the door, an alarm was beeping which turned into a full ear-splitting siren. I desperately went through my check emails and all info I was sent but there was nothing about an alarm code. So I called the office again and was given the code and told, very curtly that it was in my information I should have read. Again I looked through it and no where was a an alarm even mentioned. That is something that should be in bold and first line of check in if they are going to set it.
Ronald S.
2025 年 7 月に 3 泊滞在