Dear Mrs. Erika, Thank you for taking your time to give us 3 points for your stay with us. We hope to see you again and hope to make this a 5. Best wishes from Berlin

Dear Guest, Thank youf for your 5 points! It is always so nice to see that our guest have a pleasant stay with us and hope to have you again with us in the future. Best wishes from Berlin.

Dear Mr YasuoThank you for sharing your feedback.We are glad to hear that you found our service and room cleanliness satisfactory. However, we apologize for the inconvenience caused by the beeping noise from the electric equipment in your room. Our team is committed to ensuring a comfortable stay for our guests, and we will investigate this issue to prevent it from happening in the future. Our rooms are designed to be soundproof, and we will make sure to address any potential issues that may have affected the quality of your stay.We hope to welcome you again in the future. All the best.Guest Experience Team

Koichiro様この度はMeliá Berlinにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。この度のご滞在にご満足いただき、大変嬉しく思います。ブラシやスープにつきましては、お客様の貴重なご意見として承ります。また、スタッフの対応にお褒めの言葉をいただき、ありがとうございました。スタッフ全員で共有するとともに、今後もお客様に喜んでいただける様、努めて参ります。幸せな人生をお祈りします またお会いできることを心から楽しみにしていますGuest Experience Team

Dear Hiroshi,Thank you so much for your comment!We are delighted that you enjoyed your experience with us and we look forward to welcoming you soon again,Best regards, Arthur Leopold LeleuGuest Experience Manager

Dear Takashi,Thank you so much for your great review!We are delighted that you enjoyed our premium location and will share your kind words to our teams. We look forward to welcoming you soon again,Best regards,Arthur Leopold LeleuGuest Experience Manager

Dear Naoko, Thank you so much for sharing your experience at Melia Berlin. We are delighted that you were satisfied with our premium location. We look forward to welcoming you again soon,Best regards, Arthur Leopold LeleuGuest Experience Manager

thank you for your review!

Thank you for the review. We are happy that you could enjoy your stay.

Dear Anonymous, thank you for the nice review. we hope to welcome you back again soon. Your Melia Berlin Team

Thank you for your review!

Lieber Anonymous, vielen Dank für Ihre freundliche Bewertung. Wir hoffen, Sie bald wieder bei uns begrüßen zu können. Mit freundlichen Grüßen, Ihr Melia Team

Thank you for your review!

Dear Chizuko, thank you very much for your sincere feedback. We kindly inform you that you can request a tea/coffee station at any time. Best regards,

Lieber Anonymous, vielen Dank für Ihre freundliche Bewertung. Wir hoffen, Sie bald wieder bei uns begrüßen zu können. Mit freundlichen Grüßen, Ihr Melia Team

Thank you for your review!

Thank you for your review!

Thank you for sharing your comments in Expedia. We are very happy to hear that you enjoyed our hotel and its location so much, it is always a pleasure to receive good feedback. We are very glad to know that you enjoyed our hotel and our location, close to many services and options available. We hope to welcome you back soon in Melia Berlin. Best regards

Thank you very much. Hope to see you soon again.

Dear Mrs. Louise, It sounds like you had a fantastic experience! We are gald that zou found our location perfect for zour visit, our rooms cozy and attentive staff, this makes really all the difference in a stay. It's wonderful to hear that you found everything to your liking, from the comfy bed to the power shower. It sounds like the perfect recipe for a relaxing stay.Best wishes from Berlin,

Sehr geehrter Herr Baran, Es freut mich sehr zu hören, dass alles zu Ihrer Zufriedenheit war! Wir würden uns sehr freuen, Sie wieder bei uns begrüßen zu dürfen. Wenn Sie in Zukunft etwas brauchen oder Fragen haben, zögern Sie nicht, uns zu kontaktieren. Bis bald!

Dear Sir,Thank you for taking the time to review your recent stay.We are delighted to hear that you found our staff to be professional and welcoming, and that our prime location contributed positively to your stay. It's wonderful to know that the room amenities met your expectations, providing a comfortable and enjoyable room experience. We take pride in our service culture, striving to offer guests an exceptional stay at every opportunity.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Ms. Martine,Thank you for reviewing your recent experience.We're delighted to hear that our prime location by the Spree river and close proximity to the station provided you with the convenience to explore and enjoy the vibrant surroundings. It's wonderful to know that you appreciated the variety of dining options and the lovely walks nearby. Your satisfaction with the room cleanliness and the level of service you received is a testament to our dedication to creating exceptional room experiences. We also take note of your rating on the hotel's condition and would like to assure you that we continuously strive for improvement to ensure our guests' comfort.We look forward to seeing you again on your next stay.Best wishes,Guest Experience Team

Dear Andrea Sauter, Thank you for the perfect score! We're thrilled to hear that you had an exceptional experience during your stay with us.

Dear Guest, We are pleased that you had a pleasant stay with us. Your satisfaction is our greatest reward.Best wishes,

Apreciada Señora, Ha sido un placer recibir su última visita y su excelente valoración.Nos complace enormemente que haya disfrutado de su estancia y que la atención recibida haya sido de su completo agrado. Agradecemos su reconocimiento a nuestro esfuerzo por ofrecer una experiencia de habitación impecable y un servicio de la más alta calidad. Es un honor saber que nuestro compromiso con la cultura de servicio y la atención al detalle han contribuido a una estancia memorable para usted.Aprovechamos la ocasión para hacerle llegar un cordial saludo en nombre de todo el staff del Hotel Meliá Berlin confiando en su pronto regreso.Atentamente,Guest Experience Team

Dear Mr. James, Wow! A perfect score! Thank you so much for your kind words and for recognizing our efforts to provide excellent service.

Sehr geehrter Herr, vielen Dank für Ihren Kommentar.Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir bedanken uns recht herzlich für Ihren Besuch und freuen uns über Ihre Höchstbewertung!Wir würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu können.Freundliche Grüße,Guest Experience Team

Dear Madam,Thank you for taking the time to leave a review of your stay with us.We're delighted to hear that our hotel's location provided you with convenient access to the city's numerous sights and that you found our room cleanliness to be impeccable. Our team takes great pride in maintaining a high standard of service culture, ensuring that every guest enjoys a memorable room experience. We appreciate your positive feedback and are thrilled that you received the exemplary service that we strive for.We look forward to the pleasure of seeing you again in the future. Kind regards,Guest Experience Team

Sehr geehrte Dame, wir danken Ihnen herzlich für die Bewertung Ihres Aufenthalts in unserem Hotel.Wir sind begeistert zu lesen, dass Sie unsere gut angebundene Lage als ideal empfunden haben. Schön, dass Sie auch von einem erholsamen Schlaf in unseren komfortablen Betten genossen haben. Allerdings tut es uns leid, dass die Aussicht Sie nicht überzeugt hat. Wir werden dies in unsere Verbesserungsprozesse miteinbeziehen. Hoffentlich besuchen Sie uns wieder einmal.Freundliche Grüße,Guest Experience Team

Dear Sir,Thank you for sharing this review of your time at our hotel.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,Guest Experience Team

Sehr geehrte Frau Sandravielen Dank für Ihre Nachricht. Es tut mir aufrichtig leid zu hören, dass Ihr Aufenthalt in unserem Hotel nicht Ihren Erwartungen entsprochen hat und dass Ihre Wünsche trotz der Informationen, die Sie uns per E-Mail zukommen ließen, nicht erfüllt wurden. Es handelte sich um Missverständnisse, insbesondere in Bezug auf das besondere Geschenk, das Sie für Ihren Verlobten geplant hatten. Bitte seien Sie versichert, dass wir Ihr Feedback ernst nehmen und in Zukunft sicherstellen werden, dass alle spezifischen Wünsche und Vorlieben unserer Gäste, insbesondere zu besonderen Anlässen, sorgfältig notiert werden, um solche Missverständnisse zu vermeiden.Es ist uns sehr wichtig, dass Sie sich während Ihres Aufenthaltes wohl und gut aufgehoben fühlen. Wir sind stets bemüht, unseren geschätzten Gästen einen angenehmen Aufenthalt zu bereiten und stehen Ihnen gerne zur Verfügung, damit Ihr nächster Besuch bei uns reibungslos verläuft.Mit freundlichen Grüßen,Guest Experience Team

Dear Mr Heath, Many thanks for having taken the time to review your stay.We're delighted to hear that you found the room cleanliness to be impeccable, and we appreciate your recognition of our hotel's overall condition and service. Our team is committed to providing exceptional service culture and ensuring that each room experience meets our high standards. We're sorry to hear that the scent in the lobby and your gastronomic experiences at our Tapas Bar did not meet your expectations. Our aim is to provide a warm and welcoming atmosphere from the moment our guests step in, and we strive to offer authentic Mediterranean cuisine that reflects our Spanish heritage. We value your feedback as it helps us to continuously improve our guests' experiences.We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,Guest Experience Team

Dear Madam,Thank you for the time taken to share your experience of staying with us.We are pleased to hear that you found our hotel's condition and the level of service to be satisfactory, reflecting our commitment to a high standard of service culture. However, we regret to hear that you encountered issues with the Wi-Fi connectivity and the cleanliness of your room. Our guests' room experience is of utmost importance, and we strive to ensure that every aspect of their stay meets our meticulous standards for comfort and quality. We appreciate you bringing this to our attention and will look into these matters promptly.We hope to welcome you again. Best wishes,Guest Experience Team

Dear Ms. Jacqueline,Please accept our thanks for your kind review regarding your stay.It is heartwarming to know that our prime location contributed positively to your stay, offering the convenience to explore the city with ease. We are thrilled that our team's dedication to service culture shone through and made your stay more enjoyable. Your compliments on the spaciousness and cleanliness of our rooms are greatly appreciated, as we strive to provide an exceptional room experience. Furthermore, it's wonderful to hear that the breakfast offered a gastronomic experience that left you satisfied and ready to start your day. We take pride in ensuring our guests can indulge in a variety of delicious options.It would be a pleasure to welcome you back. Best wishes,Guest Experience Team

Dear Sir,Thank you for such a positive review of your stay.We're delighted to hear that your room and view met your expectations and contributed to a memorable room experience. It's also wonderful to know that our concierge team provided you with the exceptional service culture we strive for. Your positive remarks are greatly appreciated and reaffirm our commitment to offering both superior accommodation and gastronomic experiences.We look forward to welcoming you again.Best regards,Guest Experience Team

Dear Madam,Thank you for reviewing your recent experience.We're delighted to hear that our pristine premises and professional service culture made a positive impact on your stay. It's also wonderful to know that our convenient location, right next to the metro, provided you with the perfect gateway to explore the vibrant energy of the city. Our commitment to offering a memorable room experience is echoed in your satisfaction with the cleanliness of your accommodations.We look forward to welcoming you back on a future visit.Kind regards,Guest Experience Team

Sehr geehrter Herr, herzlichen Dank für Ihr Feedback zu unserem Hotel.Wir freuen uns sehr, dass Sie unsere freundlichen Mitarbeiter und die Sauberkeit der Zimmer hervorgehoben haben. Es erfüllt uns mit Stolz, dass unsere Servicekultur positiv bei Ihnen angekommen ist. Bezüglich der Wartezeit beim Check-In möchten wir uns entschuldigen, auch wenn wir stets bemüht sind, den Prozess so effizient wie möglich zu gestalten. Ihre Anmerkungen zum Zustand der Suite und dem Frühstücksangebot nehmen wir ernst und werden diese punktuelle Feedback nutzen, um unsere Gästeerfahrungen kontinuierlich zu verbessern. Die Qualität unserer gastronomischen Erlebnisse liegt uns am Herzen, und wir bedauern, dass das Frühstück nicht Ihren Erwartungen entsprach.Hoffentlich sehen wir uns auch in der Zukunft wieder bei uns.Freundliche Grüße und alles Gute,Guest Experience Team

Dear Mrs. Kerstin, Thank you for your 4 Points! We hope to have you again with us and be able to get all the points. best wishes,

Dear Sir, Many thanks for having taken the time to review your stay.We're absolutely delighted to hear that you found our hotel exceptionally clean and our staff to be the kindest and most helpful. It's wonderful to know that our service culture made a positive impact during your stay. We appreciate your feedback regarding the room amenities; while we offer a variety of conveniences in our rooms, including a desk and minibar, we apologize if the absence of outlets in the nightstands caused any inconvenience. We're also glad to note that the bathroom fan settings will be taken into consideration as we continually strive to improve our guest room experience.We hope to welcome you back on future occasions.Best wishes,Guest Experience Team

Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay.We're delighted to hear that our commitment to cleanliness met your expectations and that our hotel's condition left a positive impression. We regret to hear about your experience with slow internet service and any inconvenience this may have caused during your stay. Rest assured, we strive to provide an exceptional room experience and our team is always on hand to assist with any concerns, such as Wi-Fi connectivity, to ensure your comfort. We appreciate your patience regarding the check-in process and would like to inform you that our dedicated staff works diligently to make every guest's arrival as smooth as possible.We hope to welcome you back. Best wishes,Guest Experience Team

Dear Mr. Fabrizio, Thank you so much for the 5 points! The entire Meliá Berlin team is happy to see that our efforts and service was an excelent experience. Hope to have you again soon with us.

Dear Madam,Thank you for taking the time to leave a review of your stay with us.We're thrilled to hear that the welcoming scent set a pleasant tone for your visit and that our team's friendliness stood out. Your commendations on the hotel's cleanliness and prime location underscore our commitment to providing a superior room experience. Rest assured, we continually strive to offer heartfelt service culture and gastronomic experiences that delight our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Experience Team

Dear Stephen,Thank you for taking the time to share your opinion with us.We're delighted to hear that you found your suite spacious and appreciated our central location, which is indeed perfect for exploring the city and its attractions. It's wonderful to know that the cleanliness and condition of our hotel met your expectations, and that you received exemplary service from our team. Your satisfaction with the room amenities confirms our dedication to providing a superior room experience.We hope you also had the chance to enjoy the gastronomic experiences at our Tapas Bar, and that The Level added that extra touch of luxury to your stay.The entire team look forward to welcoming you back for a future visit.Kind regards,Guest Experience Team

Dear Ms Agnes,Many thanks for this high rating.We're delighted to hear that our hotel's prime location contributed positively to your explorations and that the accessibility to public transport made your stay in the city convenient. It's heartening to know our staff's dedication to service culture met your expectations and that the room experience, marked by cleanliness and well-maintained amenities, enhanced your comfort. Your praises for our gastronomic experiences, particularly the breakfast offerings, are truly appreciated and we're glad it set a great tone for your day.It would be a pleasure to welcome you back.Best wishes,Guest Experience Team

Sehr geehrter Martin,herzlichen Dank für Ihren positiven Kommentar zu unserem Hotel.Wir haben sehr gerne gelesen, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben. Danke für den sehr positiven Kommentar zu unserer zentralen Lage.Wir freuen uns schon auf Ihren nächsten Besuch.Mit freundlichen Grüßen,Guest Experience Team

Dear Linsey, Thank you for taking the time to share your review.We are thrilled to hear that you appreciated our friendly staff and our prime location, perfect for exploring Berlin's main sites. It's wonderful that you started your days enjoying our breakfast offerings with views of the Spree river. However, we regret to hear about the discomfort with your bed; we aim to provide a superior room experience, and we typically pride ourselves on our DreamMaker mattresses. Regarding the warmth of the room, we’re glad you found a solution but want to remind future guests that our team is on hand to ensure your air conditioning needs are met, for a comfortable stay.We look forward to welcoming you back,All the best.Guest Experience Team