The rental is spacious and had plenty of room for our family. It is close to the lake, but access to it is a short but strenuous hike over a sand dune. The views were beautiful!
We had some problems beginning at check-in. The front door was unlocked when we arrived, which was not stated in the check-in instructions. There were several things in the instructions that were outdated, including WiFi passwords, who to contact, instructions about a dehumidifier that was not there, and some of the photos. The first thing I noticed is that none of the beds had bedspreads and a few of the beds had a thin blanket. The rest just had sheets. We found extra blankets in a wardrobe, but the first night the temperature was in the 30s and the wind knocked the power out for a few hours. Needless to say, it was pretty chilly. The other major problem at check in was that the master bathroom had not been cleaned. I cleaned the necessary areas before going to bed so we could use it, but that’s not how I wanted to spend the first night of my vacation. We contacted the owners, and they did what they could to make it better, including bringing more blankets, though still not bedspreads, which I find strange to leave a bed for guests with only sheets (in any climate). I do appreciate the owners trying to make things right.
I also noticed other areas that were not very clean, including the fridge, the floors (dust bunnies), cobwebs on the ceiling and in corners, a bar of soap left with a hair stuck to it, and surfaces that had a lot of decor on them that had not been properly wiped down. As mentioned in other reviews, the water is well water that smells and makes the toilet look used all the time. I had planned to do laundry while we were there, having checked to make sure there was a washer and dryer, but there was a hand written note taped to the washer warning against washing clothes as it could end up ruining them.
South Haven is an expensive area to stay in, and I knew we weren’t staying in the fanciest place, but I did expect it to be clean and well supplied, and unfortunately it just didn’t quite meet the mark.
