ベネット・ブルック・ポンド周辺のホテル

「1」

「The staff- when you could find them tried to be helpful. The walls are thin so we were kept up all night by loud groups on every floor. There is no security and people kept propping stairway door to outside open at night. Our keys cancelled out because staff person who gave us 3 keys did not know room card system can only handle two keys. It took hours to check in - not clear why. Our room had water damage under window.」

「When we were there, our floor, including our room smelled of feces. We checked other floors and they didn’t smell like that. We asked the front desk for assistance and they told us to just run the water. It did not help. We asked for other rooms, they said they were fully booked and couldn’t accommodate that. They did not do anything to assist, nor did they provide anything to comp us for the terrible smell on our floor and in our rooms, except give us an air freshener spray, but only when we...

「Key did not work. TV did not work. No hot water.」

「I’ve been to several 3rd world countries and this place reminded me of all of them. The pictures on the website are, deceptive, and I’m being kind. If you make the same mistake that I made and stay here, bring a bar of soap because they don’t provide one. No, I’m not kidding (that was the answer I got when I called the front desk). The door cards are hit or miss to get into the room and the hotel itself (ask me how I know). If I ever come back to visit relatives again I will put a crowbar in my...

「The two chairs in the room were not very comfortable, and the heating system did not work properly」

「Hotel is immaculate. The staff is friendly & accommodating. Jeanine in the cafe is such a sweet person & the food was delicious!」