Room were well maintained and staff were super nice
Mohan
2025 年 12 月に 1 泊滞在
2/10 (非常に不満)
Aditi
家族旅行
2026 年 2 月 12 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This hotel was previously the 4-star Taj Gateway, recently renamed Taj Vivanta with 5-star classification.
We are long-term Taj Group patrons who have always admired their standards. However, this property fell significantly short of expectations.
Facility Concerns:
The infrastructure is outdated with decor not befitting a 5-star property. More critically, we encountered serious maintenance issues affecting our health.
Both rooms had carpets below refrigerators that revealed strong sewage smells. On Feb 6th, my mom (73) and dad(80) experienced suffocating foul odors from the vent. Maintenance called at 12:30 AM acknowledged the issue but couldn’t resolve it and had to close the vent and run A/C at full blast with windows open before we could sleep.
Service Gap:
While individuals like Ikram, Neeraj, Rukshar (F&B), and Chef Antony provided exceptional service, there’s a systemic gap in training and standards. Staff showed willingness but lacked resources for 5-star service.
Value Proposition:
Rates have doubled to match 5-star properties, but facilities don’t justify this—I rate it 1 star.
For potential customers: I cannot recommend this hotel. It doesn’t meet standards even for a 3 or 4-star property. The sewage odors and ventilation present serious health concerns, especially for elderly guests. The conditions don’t justify any premium pricing. I hope Taj Group management urgently addresses. I am also upset Expedia didn’t do anything to fix this or hold partners accountable.
Aditi
2026 年 2 月に 4 泊滞在
10/10 (非常に良い)
Radha Krishna
家族旅行
2026 年 1 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very pleasant stay at Vivanta. The staff is extremely friendly and helpful! We want to particularly thank Mr Sandeep and Mr. Kiran who went out of their way to make our stay memorable. Highly recommend this property!
Radha Krishna
2026 年 1 月に 3 泊滞在
6/10 (普通)
Kirti、Carluke
出張
2026 年 1 月 21 日
良かった点 : 設備とサービス
気になった点 : 施設のコンディションと設備
Reception and hosekeeping staff are very helpful!
Kirti
2026 年 1 月に 1 泊滞在
10/10 (非常に良い)
Ravi、Redwood City
家族旅行
2026 年 1 月 6 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location. Excellent breakfast buffet
Ravi
2025 年 12 月に 1 泊滞在
10/10 (非常に良い)
UMA
2026 年 1 月 1 日
UMA
2025 年 12 月に 5 泊滞在
10/10 (非常に良い)
trevor
家族旅行
2025 年 12 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great service
trevor
2025 年 12 月に 2 泊滞在
10/10 (非常に良い)
Tenzin
2025 年 12 月 28 日
Tenzin
2025 年 12 月に 2 泊滞在
8/10 (良い)
Amit
2025 年 12 月 26 日
Amit
2025 年 12 月に 3 泊滞在
6/10 (普通)
Akash
出張, 家族旅行
2025 年 12 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
In reality, this is a 4* level hotel. As a mixed business/leisure traveller, I’d think twice about staying again. Might work for business travellers who head to office earrrrrly in the morning.