"Despite emailing on three occasions to request a room suitable for someone with a disability, we were placed in a room that could only be reached using stairs. Despite the fact that these emails did not bounce back we were told that they had not been received. We expected the convenience of a meal at the hotel as promised on the Expedia website. Apparently these have not been available since January. "
"Overall understaffed.
The food in the restaurant was not the best but good portions. Order-taking and service took long due to short staff.
Walls were very thin and all of the doors closed with a large slam, making it very sleep-disruptive in the morning and night.
The shower door of my room was broken.
The reception staff was friendly and sincere but there is only so much one person can pull. Needs more staff.
"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Southeast Belgium’s forest-covered hills hide historic villages and castles, providing a beautiful setting for horse riding, skiing, hiking and fishing.
"We booked a family room for the third week in July. Receptionist welcoming and spoke English. Room was of a good size, with bunk beds over the main double bed for our family. A couple of niggles though: The lighting system is confusing. There are limited instructions as to how to turn them off, though this is in German and French and not English. If you are reading this and having the same problem, you need to click the left hand switch twice to turn them off and have the room and darkness, otherwise every time you turn one light off, another one will turn on in the room. It took a call to the concierge to find this out (I suspect he was a little annoyed, as he told me twice that the instructions were on the wall - maybe expecting Facebook, French or German). Though the room was clean, the carpet needs washing, as there was an order of stinky feet to it. The room was also very hot, even with a ceiling fan, so you may want to bring a fan of your own to keep cool during the night."
"We arrived quite late to the hotel and the hotel staff had kindly help to call a taxi for us at dinant train station (as the trams had stopped) had a very pleasant stay overall. beds were comfortable and hotel was clean"
