4/10 (不満)
Caryn
家族旅行
2025 年 11 月 1 日
気になった点 : 清潔度、スタッフとサービス
I rarely write poor reviews, but I feel this circumstance deserves to be shared. We rented the property for two nights in September. Upon entering the rental, we noticed the floor could have used a more thorough cleaning, but no big deal. As we were settling in for the evening, my husband bent down to pick a couch pillow off the floor. Under the couch he spotted a mouse on a sticky trap. Gross, but we just placed it outside. I fell asleep on the couch and woke up to the smell of propane in the condo. The fireplace had kicked on explaining the smell, but I wanted to find a carbon monoxide detector to make sure I wouldn’t fall asleep and never wake up in the event the fireplace was malfunctioning. I never found a CO2 detector, but I did find the smoke detector—sitting on a shelf and most certainly not connected. In the morning my son woke up and told us his room was very stinky. We did a search and found a second decaying mouse and a dirty pair of underwear under the bed. We left after one night. I contacted the property to let them know there were some things to address in the unit. They were very kind and told me they’d refund the night we didn’t stay. That refund never came through and now the property will not return my messages.
Caryn
2025 年 9 月に 2 泊滞在